Apprenticely · 1 week ago
Account Manager Intern
Fayetteville, AR
Internship
Onsite
Intern
$15/hr - $15/hr
1+ years expApprenticely is helping Acres hire a Customer Success Intern. In this role, you'll assist clients in leveraging a map-based land intelligence platform, ensuring they maximize the value of Acres' comprehensive land data and analytics capabilities.
EmploymentNon ProfitRecruitingTraining
Responsibilities
Lead the onboarding process for new enterprise customers, which includes conducting welcome calls and providing comprehensive training to ensure a smooth transition and rapid adoption of our product
Serve as the primary point of contact for enterprise customers, ensuring their needs are met promptly and effectively by providing training, resources, and expert guidance
Address and resolve enterprise customer issues and concerns efficiently through our support channels. Maintain and update CRM data to accurately measure and manage customer engagement and activity
Prepare and present business reviews to enterprise customers, highlighting their usage, key achievements, and opportunities for further success
Manage the annual renewal process for enterprise customers and proactively identify opportunities to expand product usage and value within existing accounts. Collaborate with the sales team as needed to close expansion business and new business
Champion the needs of our enterprise customers internally, ensuring their feedback and concerns are documented and considered in company decisions
Proactively gather product feedback from enterprise customers to inform the product roadmap and improve customer experience
Collaborate with internal teams, such as product and engineering, to troubleshoot problems and deliver effective solutions
Qualification
Required
1-3 years of SaaS customer success experience
Strong relationship management skills
Technical aptitude
Ability to understand customer needs and provide solutions
Maintain data integrity
Experience in onboarding and training customers
Ability to build and maintain customer relationships
Experience in managing customer engagement and support
Ability to prepare and present business reviews
Experience in facilitating customer renewals and growth
Ability to serve as a customer advocate
Experience in collecting product feedback
Ability to collaborate with internal teams
Preferred
Agricultural industry knowledge
Benefits
Competitive benefits
Stock options
Bonus structure
Company
Apprenticely
Apprenticely is a non-profit company that offers employment, training, and project management services.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$2MKey Investors
Arkansas Division of Higher Education
2024-11-14Grant· $2M
Recent News
Talk Business & Politics
2025-10-27
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