Earth Systems Response & Restoration · 20 hours ago
Entry Level IT Support Technician
Burlington Township, NJ, US
Full-time
Hybrid
Entry Level
$22/hr - $24/hr
1+ years expEarth Systems Response & Restoration is seeking a tech-savvy problem solver to join their team as a Service Desk Technician. The role involves providing exceptional customer service by troubleshooting hardware, software, and peripheral issues for both on-site and remote staff, while ensuring technology runs smoothly for the business.
Environmental Services
Responsibilities
Provide User Support: Deliver exceptional customer service to internal employees. Handle Tier I service requests and troubleshoot PC, printer, and mobile device issues. Perform root-cause analysis to prevent repeat problems
Support Remote Staff: Offer on-site and remote IT support for employees nationwide
Manage Hardware: Install, upgrade, and replace computer parts. Maintain accurate asset inventory and documentation. Deploy and decommission PCs as needed
Meet Service Goals: Address and close tickets promptly to meet or exceed SLA standards while ensuring high-quality customer service
Administer Accounts: Create, update, and remove user accounts during onboarding, role changes, and terminations
Qualification
Required
Strong verbal and written communication skills
Experience supporting Windows 10/11 operating systems and familiarity with iPhone device management
Knowledge of IT ticketing systems and remote access tools
Excellent troubleshooting and problem-solving abilities with keen attention to detail
At least one year of experience in a technical support role
Ability to work independently and as part of a team, managing multiple tasks in a high-pressure environment
Flexibility to work nights and weekends as needed
Eagerness to learn and adapt to new technologies and challenges
Preferred
Associate or Bachelor's degree in Computer Technology or equivalent experience
Certifications such as CompTIA A+ or Network+
Basic knowledge of Active Directory (password resets, group membership changes)
Familiarity with Microsoft 365 user support (e.g., password resets, mailbox setup, Teams basics)
Basic networking knowledge (LAN/Wi-Fi troubleshooting, VPN connection setup)
Experience using remote management and remote access tools
Familiarity with antivirus and endpoint protection tools
Ability to lift up to 45 lbs., travel between remote locations, and maintain a valid driver's license
Company
Earth Systems Response & Restoration
Earth Systems' in-house, turn-key remediation division, ES Response and Restoration, is proud to offer a wide range of services designed to address our clients' most complex environmental challenges.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase