AT&T · 13 hours ago
Premier Service Consultant Bilingual - Hybrid
Cerritos, California
Full-time
Hybrid
Entry Level
1+ years expAT&T is a leading telecommunications company, and they are seeking a Premier Service Consultant Bilingual for a hybrid role. The consultant will assist customers with inquiries about products and services, troubleshoot issues, and provide effective resolutions while working both in the center and remotely.
CollaborationCommunications InfrastructureMobileService IndustryTelecommunicationsWireless
Responsibilities
Assist with telephone and virtual customer interactions working in center 3-4 days weekly and remotely from home 1-2 days weekly
Utilize various tools and systems (telephone, e-email, e-care, correspondence, TTY and online chat) for this WFH Hybrid role
Proactively evolve to meet customers’ needs and competitive demands
Drive tools and technology to enable first call resolution
Develop experience with a broad range of customer service call types like: advanced technical support, collections, retention, sales channel coordination and billing and adjustments
Engage third party vendors and suppliers as needed to address service faults and provide customer resolution
Identify, track and render issues to assist in various root cause eliminations
Handle wireless local number portability (WLNP), relocations, combined bill support, after hours inquiries and pre-paid service
Troubleshoot and resolve customer impacting issues such as but not limited to: voice & data issues that span multiple networks and interdependent network elements, considering network conditions, connectivity, devices, applications, provisioning and billing
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications
Proactively engage T3 support (network and IT) to address & resolve issues
Remain proficient in all billing, rate plan and feature matters
Answer customer/client requests or inquiries concerning services and products and reports problem areas
Utilize various systems and tools to initiate to assist and service customers
Continually maintain working knowledge of all company products, services and promotions
Make recommendations according to customer’s needs
Utilize operational systems to process purchases of all products and services
Handle inquiries from customers related to billing, rate plans, features and services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments, etc
Handle credit checks, service activations and changes, and receivables management/collections
May sell all services and products offered by the Company; handles inquiries on data products, services, billing and troubleshooting
May handle WLNP, relocations, combined bill support, after hour inquiries, and pre-paid service
Provide support for products and services offered by the Company
Assist customers with products and services such as but not limited to laptop connect services including air cards, USB devices, initial set-up, configuration of AT&T provided software & applications
Handle less routine & repetitive matters and more complex troubleshooting scenarios
Identify, track & trend issues to assist in root cause elimination
Proactively engage T3 support (network and IT) to address & resolve issues
Engage third party vendors and suppliers as needed to address service faults & provide customer resolution
Qualification
Required
Ability to sit or stand for long durations (e.g., 8 hours) and engage with customers as dictated by needs of the business
Verified internet service with minimum of 12mb upload speed and 18mb download speed
Established dedicated work area (desk, chair, electrical outlet, surge protector, direct LAN connection)
Available, accessible, and accountable to work during established work schedules and shifts
Follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies
Ability to communicate effectively, both verbally and in writing
Flexibility to evolve with the constantly changing AT&T environment
Continually maintain working knowledge of all company products, services and promotions
Handle inquiries from customers related to billing, rate plans, features and services, network, coverage, handsets & devices, accessories, repair & troubleshooting, credits & adjustments
Troubleshoot and resolve customer impacting issues such as voice & data issues that span multiple networks and interdependent network elements
Provide support for products and services offered by the Company
Handle WLNP, relocations, combined bill support, after hour inquiries, and pre-paid service
Identify, track & trend issues to assist in root cause elimination
Proactively engage T3 support (network and IT) to address & resolve issues
Engage third party vendors and suppliers as needed to address service faults & provide customer resolution
Remain proficient in all billing, rate plan and feature matters
Preferred
At least one-year customer service experience preferred
Call Center experience preferred
Advanced Typing/keyboarding skills preferred
Benefits
Paid-training
Medical/dental coverage
401(k) plan
Tuition reimbursement
Paid time off
50% employee discount on: - Eligible AT&T wireless plans (up to two accounts per employee; up to 10 lines per account) and wireless accessories - AT&T Internet (Fiber where available) - AT&T phone & AT&T wireless home phone
Company
AT&T
AT&T is a telecommunications company that provides wireless communications, internet and digital television services.
10001+ employees
H1B Sponsorship
AT&T has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (575)
2024 (586)
2023 (282)
2022 (450)
2021 (271)
2020 (162)
Funding
Current Stage
Public CompanyTotal Funding
$5.04BKey Investors
National Telecommunications and Information Administration
2025-09-19Post Ipo Debt· $5B
2024-02-12Grant· $42.3M
2023-01-19Grant· $2.2M
Leadership Team
Jeremy Legg
Chief Technology Officer
Pascal Desroches
Senior Executive Vice President and Chief Financial Officer
Recent News
24-7 Press Release Newswire
2026-01-24
Mobile World Live
2026-01-24
PCMag.com - Technology Product Reviews, News, Prices & Tips
2026-01-23
Company data provided by crunchbase