U.S. Bank · 19 hours ago
Director, AI Strategy & Technical Platforms
Chicago, IL
Full-time
Hybrid
Senior Level, Lead/Staff
$170K/yr - $200K/yr
10+ years expU.S. Bank is dedicated to helping customers and businesses make better financial decisions. The Director of AI Strategy & Technical Platforms will lead the AI and modernization strategy for critical Operations platforms, combining strategic vision with engineering leadership to improve operational efficiency and drive AI-enabled capabilities.
BankingFinancial ServicesInsuranceMortgageWealth Management
Responsibilities
Define and champion the strategic direction for Agentic and Generative AI capabilities across Operations applications, IDP, workflow/case management, and contact center technologies
Partner with senior executives across Operations, Technology, Risk, Enterprise Architecture, and the AI Center of Excellence to shape a unified AI vision aligned to enterprise priorities
Influence senior-level investment decisions by articulating value cases, quantifying operational impact, and ensuring measurable transformation outcomes
Lead cross-functional teams in evaluating and adopting agentic AI patterns, including dynamic workflows, autonomous decisioning, and knowledge-driven orchestration
Represent Operations Technology in enterprise AI forums, advocating platform capabilities, workforce enablement, and responsible GenAI adoption
Serve as a senior advisor to executive stakeholders on agentic automation and modernization opportunities
Lead modernization efforts across Operations platforms, including cloud migration, application rationalization, and platform upgrades
Implement engineering best practices including CI/CD pipelines, infrastructure as code, automated testing, and observability frameworks
Drive workflow automation and straight-through processing (STP) to reduce manual effort and operational friction
Oversee day-to-day support and enhancement of Operations applications, including: Intelligent Document Processing platforms (e.g., Tungsten, Azure Document Intelligence, OCR/ML tools), Workflow and case management systems (e.g., Pega, Salesforce, ServiceNow), Automation platforms (e.g., Automation Anywhere, MS Power Automate), Contact center technologies (e.g., Amazon Connect, routing engines, agent desktop tools), Operations-specific micro-applications (e.g., correspondence, imaging, exception handling)
Ensure strong production support practices, including SLAs, runbooks, monitoring and incident prevention
Ensure adherence to enterprise security, privacy, audit, and model governance standards
Embed secure-by-default practices across all engineering and AI-enabled solutions
Lead, coach, and develop teams of engineers and analysts
Foster a culture of accountability, innovation, and continuous improvement
Model effective communication, in-office leadership expectations, and cross-team collaboration
Provide clear, executive-ready roadmap, risk, and delivery updates
Influence investment decisions through quantified operational value cases
Build strong partnerships across Operations and Technology organizations
Qualification
Required
Bachelor's degree or equivalent work experience
10+ years of relevant software engineering experience
6+ years of experience leading multiple software engineering teams
Preferred
Experience in Banking, Finance, or other highly regulated environments
Deep knowledge of information systems technology and software development practices
Strong understanding of business operations and enterprise impact
Proven ability to drive product-oriented engineering solutions
Excellent leadership, communication, and influencing skills
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company
U.S. Bank
At U.S.
10001+ employees
H1B Sponsorship
U.S. Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (20)
Funding
Current Stage
Public CompanyTotal Funding
$991MKey Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO
Leadership Team
John C Stern
CFO
Shruti Patel
Executive Vice President & GM, CPO- Business Banking segment
Recent News
2026-01-22
2026-01-20
2026-01-20
Company data provided by crunchbase