Giro Sport Design · 10 hours ago
Key Account Specialist
Irvine, CA
Full-time
Onsite
Entry Level
$25/hr - $29/hr
2+ years expGiro Sport Design is a strategic partner in the industry, and they are seeking a Key Account Specialist to deliver personalized service to their clients and sales partners. This role involves managing key accounts, participating in strategic planning, and ensuring accurate order processing to enhance customer experience.
ComputerHardwareManufacturingSporting GoodsSports
Responsibilities
Serve as a trusted point of contact for key accounts, providing timely, accurate, and proactive communication across all channels (phone, email, chat, etc.)
Participate in strategic planning sessions with sales and clients to align service delivery with long-term business goals
Support regular business reviews by gathering insights, tracking performance, and contributing to future-facing strategies
Accurately process manual orders (stocking, preseason, closeout, credits, RA’s) with a goal of 100% accuracy and same-day entry for 'at once' orders
Maintain and update orders based on availability, distribution issues, or customer requests
Collaborate with the credit department to ensure timely order release and resolution of account holds
Anticipate and resolve order errors, shipping delays, and system issues in collaboration with the Distribution Center and IT
Monitor daily reports (ZAFR, Customer Service Blocks, etc.) and take proactive action to prevent disruption
Notify customers and sales reps of any order changes or delays, offering solutions that maintain trust and satisfaction
Provide product training, marketing support, and other value-added services that enhance customer experience
Assist with B2B/EDI testing, troubleshooting, and customer onboarding
Support special projects and initiatives led by Customer Service leadership
Qualification
Required
High school diploma or equivalent required; Associate degree in Business, Communications, or related field preferred
Minimum 2 years in customer service or call center environment; experience with SAP and B2B/EDI systems is a plus
Strong communication and interpersonal skills
High attention to detail and accuracy
Analytical thinking and problem-solving ability
Proficiency in Microsoft Office Suite
Ability to work with urgency and adaptability in a fast-paced environment
Preferred
Associate degree in Business, Communications, or related field preferred
Experience with SAP and B2B/EDI systems is a plus
Benefits
Medical and dental
Vision
Disability and life insurance
401K
PTO
Paid holidays
Gear discounts
Company
Giro Sport Design
Giro was founded more than 30 years ago by Jim Gentes, a man with an obsession for design and answering unmet needs.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase