ReviveRX · 7 hours ago
Clinic Support Technician
Houston, TX
Full-time
Onsite
Mid Level
3+ years expReviveRX is a pharmacy dedicated to transforming healthcare through personalized wellness solutions. The Clinical Support Technician serves as a vital support resource between pharmacy operations and the sales team, ensuring timely prescription processing and addressing clinic inquiries related to medications and general product questions.
Health CarePharmaceuticalPrecision Medicine
Responsibilities
Proactively follow up on prescriptions requiring clarification to ensure efficient processing
Manage inbound clinic and provider communications within the scope of technician duties
Collaborate with Territory Sales Managers to address account-specific issues and provide exceptional service to clinics
Interface with PowerCRM to review and respond to sales team escalations, inquiries, and clarification needs
Partner with the Clinical Liaison Pharmacist for clinical questions outside technician's scope (e.g., dosing, medication selection, protocols)
Maintain and update account records in pharmacy systems, including pricing, structure, and notes that support team visibility
Organize account information so it’s digestible for pharmacy and operations teams
Support sales administrative tasks, including product pricing setup and workflow documentation
Accurately log all communications and actions to ensure seamless handoffs across departments
Participate in cross-functional projects to improve internal efficiency and the provider experience
Perform other related duties as assigned
Qualification
Required
Certified Pharmacy Technician (CPhT) or state-licensed pharmacy technician (required)
3+ years of pharmacy experience; experience in a provider- or clinic-facing role is a plus
Benefits
Competitive compensation
Benefits
Opportunities for leadership, creativity, and long-term impact
Company
ReviveRX
ReviveRX is a leading licensed mail-order pharmacy specializing in generic and compounded medications.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Aaron Schneider
Co-Founder
Company data provided by crunchbase