OneMain Financial · 2 days ago
Fraud Verification Specialist
Fort Mill, SC
Full-time
Onsite
Entry Level
2+ years expOneMain Financial is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. The Fraud Verification Specialist will support the Enterprise Fraud Group by reducing fraud loss and providing real-time support to customers, while also reviewing accounts for policy compliance.
CreditFinanceFinancial ServicesInsuranceWealth Management
Responsibilities
Reduce Fraud Loss: Exercise sound judgment to restrict (or not restrict) accounts demonstrating suspicious attributes
Improve Customer Experience: Show empathy to impacted Customers and victims of fraud; maintain the highest level of professionalism with Customers and Colleagues
Take inbound calls to assist Customers with additional verification if Customers have failed initial account ID&V
Make outbound calls, as necessary, to locate potential victims of Fraud
Review accounts that queue on the ATO and Short Call Reports and take necessary actions to reduce risk / loss
Assist Customers with light account maintenance
Maintain an understanding of the departmental systems, policies and procedures; meet production, judgment and Quality goals
Qualification
Required
High School / GED Diploma
2+ years of call center experience
Strong problem-solving skills
Excellent research skills
Strong verbal and written skills
Ability to maintain confidentiality and sensitive information
Passion for assisting Customers and Colleagues
Positive, 'Can do' attitude – be part of the solution
Flexibility; ability to evolve with the role and procedures
Benefits
Health and wellbeing options for team members and their dependents
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Continuing education
Bonus eligible
Paid time off
Paid volunteer time
And more
Company
OneMain Financial
OneMain Financial has been offering responsible and transparent loans for over 100 years.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$2.9B2025-03-13Post Ipo Debt· $600M
2024-11-04Post Ipo Debt· $900M
2018-01-04Post Ipo Secondary· $1.4B
Leadership Team
Doug Shulman
Chairman and Chief Executive Officer
Recent News
2026-01-13
2025-11-08
2025-10-29
Company data provided by crunchbase