NEOGOV · 22 hours ago
Account Collections Specialist
Rochester MN 55906, MN
Full-time
Onsite
Entry Level
$29.40/hr - $29.40/hr
2+ years expNEOGOV is part of the City of Rochester, MN, which operates the largest municipal utility in Minnesota. The Account Collections Specialist is responsible for processing collection functions related to customer accounts, managing payment arrangements, and coordinating with third-party collection agencies.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Maintain and evaluate customer accounts that are in the collection process
Monitor customer accounts for payment delinquencies
Process work orders for service disconnection
Work with customers and third parties to provide, establish and maintain customer payment arrangements
Determine and transfer delinquent accounts to collection agencies and/or conciliation court
Process account adjustments for bankruptcy filings
Balance payments posted on customer accounts and reconcile accounts receivable
Maintain customer refund accounts
Handle billings/adjustments to customer accounts for ad hoc services rendered such as Energy Assistance
Work with all returned checks and automatic bank payments
Correct credit card declines/clarifications
Process electronic payment files from various bill-pay aggregators and Energy Assistance
Respond to unusual or extreme cases in Collections
Answer Customer Care inquiries when staffing levels require additional assistance
Assist with customer system software testing as directed
Perform other duties as assigned or necessary
Qualification
Required
High school diploma or equivalent GED
A minimum of two (2) years' experience in managing accounts receivable and collections with an emphasis on customer service
Preferred
Post-secondary education in accounting, business, finance, communications or related field
Experience interacting with a highly diverse customer population
Experience with additional languages utilizing both oral and written communications proficiently
Experience with Cayenta Customer Information System (CIS) and/or other Customer Relationship Management (CRM) software
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase