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ModSquad · 19 hours ago

Remote Engagement Moderation - Dental Healthcare 1.26

United States

Full-time

Remote

New Grad, Entry Level

ModSquad is a company that specializes in customer experience services, and they are seeking engagement moderators to interact with patients and community members on social media platforms. The role involves responding to messages and feedback while maintaining a professional and empathetic tone, especially in high-volume or emotionally heavy engagement queues.

ConsultingCustomer ServiceDigital MediaInternetOutsourcingSecuritySocial MediaSocial Media ManagementSoftware

H1B Sponsor Likely

Responsibilities

Interact with patients and community members on social media platforms

Respond to messages and feedback, including sensitive or negative content

Maintain a professional and empathetic tone during daily interactions

Tagging and internal documentation of interactions

Use moderation tools to escalate, track, and resolve issues

Qualification

Engagement moderation experienceEmpathyCommunication skillsHIPAA/PHIConflict resolutionSocial skillsSprout experienceAttention to detailActive listening

Required

Prior experience in high-volume or emotionally heavy engagement queues

Comfortable using moderation tools to escalate, track, and resolve issues

Strong communication skills

Empathy and the ability to handle negative feedback professionally

Compassionate and dedicated to fostering a positive, inclusive, supportive community for current patients and potential patients

Passion for engagement with strong social skills including empathy, active listening, and effective communication

Ability to handle diverse and potentially negative engagements

Ability to identify Positive Experiences that we can Amplify

Ability to identify Service Recovery Areas

Ability to identify Surprise and Delight Opportunities

Ability to identify and tag ‘Re-engagement Opportunities'

Prior engagement moderation experience with a strong understanding of community dynamics, conflict resolution, and fostering positive interactions

Proficient in understanding and implementing escalation protocols

Strong, Clear, and concise written and verbal communication skills with high attention to detail

Knowledge of the medical/dental field and HIPAA / PHI

Conversationalist / Strategist mindset with the ability to navigate complex conversations

Ability to be straightforward in communication

Preferred

Prior Sprout experience

Company

ModSquad

Glassdoor3.6

ModSquad is a digital engagement company that offers moderation, customer support, community management and social media services.

Founded in 2007

Sacramento, California, USA

10001+ employees

http://modsquad.com/

H1B Sponsorship

ModSquad has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (1)

2022 (2)

Funding

Current Stage

Late Stage

Leadership Team

Amy Pritchard

CEO

David Wohlwend

Senior Vice President of Finance and Accounting

Company data provided by crunchbase