DSV - Global Transport and Logistics · 10 hours ago
Customer Service Supervisor
Lancaster, OH
Full-time
Onsite
Entry, Mid Level
2+ years expDSV - Global Transport and Logistics is a leading provider of global solutions within transport and logistics. The Customer Service Supervisor is responsible for overseeing the daily operations of the customer service department, training team members, and ensuring positive customer relationships while driving process improvements.
Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing
Responsibilities
Develops and maintains positive customer relationships
Communicates effectively with customers, vendors and team members
Provides overall responsibility for ensuring accurate data capture and system entry
Proactively utilizes data and problem solving skills to resolve internal team, customer service and vendor issues
Continually looks for internal and customer process improvement processes
Develops and promotes a team environment
Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring and progression development
Assists with implementation and testing of new account start ups
Provides support to teams located at customer sites
Supports presentations for new customer sales, implementations and customer visits
Presents data and findings in front of the Customer
Reviews, updates and maintains standard operating procedures (SOP’s)
Meets or exceeds all team KPI’s for Customer Service
Conducts project work as required
Ensures direct reports deliver projects within scope and on time and meet customer expectations
Manages team vacations schedules and workload of team to assist in project prioritization
Development of direct reports
Responsible for employment decisions regarding staff and performance management
Qualification
Required
Must have a high school diploma or general education degree (GED)
Minimum of 2 years in transportation/supply chain management in a 3PL environment
Minimum of 2 years of successful management experience in a logistics, customer service or related field required
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate
Company
DSV - Global Transport and Logistics
At DSV, we keep supply chains flowing in a world of change.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.02B2024-10-04Post Ipo Equity· $5.49B
2024-06-26Post Ipo Debt· $534.02M
2002-06-28IPO
Leadership Team
Irene Hill
Chief Executive Officer
Angie Hornik
Human Resources Business Partner
Recent News
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-22
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