NEOGOV · 18 hours ago
Service Representative/Senior Service Representative
Stillwater License Center - Valley Ridge Mall, MN
Full-time
Onsite
Entry, Mid, Senior Level
$20.85/hr - $28.34/hrNEOGOV, representing Washington County, is seeking a Service Representative to assist the public in obtaining licenses, vehicle titles, and legal documents such as passports or marriage licenses. The role involves providing customer service, processing transactions, and maintaining records in a fast-paced public environment.
GovTechHuman ResourcesInformation TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Respond to customer inquiries for various legal document related processes and services
Communicate accurate information to the public regarding laws, statutes, policies and procedures: interpret County, State and Federal rules, regulations, statutes. And policies for customers
Process transactions, collect fees and process overpayments
Review documents for accuracy and completeness
Resolve discrepancies or escalate to Senior Representative or Supervisor
Answer or direct calls
Research, analyze and verify records, reports, applications and other documents
Provide copy and fax services to the public
Conduct searches or communicate with representatives other divisions or government agencies
Manage and deliver interoffice mail
Complete data entry
Close and balance receipts daily
Compile or prepare a variety of reports
Prepare other correspondence, forms, memos, and reports as needed; and
Enter and maintain various records
Perform other duties as assigned
Qualification
Required
High school diploma, or equivalent
State certification as a License Title Agent or Federal certification as a Passport Acceptance Agent must be obtained within a year of being appointed to the position and must be renewed as required by passing a written exam
Other certifications or licenses from federal and state agencies may be required to perform the functions of the job
Evidence of US citizenship upon employment
Experience processing Passport, Driver's License, motor vehicle, and/or Department of Natural Resources transactions
Experience providing effective, courteous, high-volume customer service to the general public, in-person and over the phone
Knowledge of Microsoft Office (Outlook, Word, Excel) and point-of-sale systems
Paid experience interpreting County, State and Federal rules, regulations, statutes and policies for customers
Preferred
Prior work experience involving customer service is preferred
Benefits
Paid time off
Holidays
Medical
Dental
Vision
Life and long-term disability insurance
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
Founded in 1999
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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