Compass Group USA · 16 hours ago
BUSINESS INSIGHTS ANALYST (HYBRID-CHARLOTTE, NC)
Charlotte, NC
Full-time
Hybrid
Mid Level
4+ years expCompass Group USA is a leading foodservice and support services company, and they are seeking a Business Insights Analyst to support the implementation of an ERP system upgrade across the organization. The role involves gathering and documenting business requirements, collaborating with stakeholders, and ensuring that solutions align with business needs and strategic goals.
AdviceFood and BeverageHospitalityProfessional Services
Responsibilities
Partner with business stakeholders, cross-functional team members, developers, and third-party vendors to elicit, analyze, and document both current-state processes and future-state requirements
Collaborate closely with Product Managers and Product Owners to define and refine features by providing detailed business requirements, supporting solution design, and ensuring alignment with business objectives
Quickly develop a deep understanding of complex business domains and effectively facilitate cross-functional decisions across diverse stakeholder groups
Contribute to backlog refinement by working with team members to break down Features into detailed user stories and tasks that are ready for development
Identify and communicate risks, dependencies, and process gaps in a timely and proactive manner
Translate business needs into well-defined, testable User Stories and Tasks, including clear acceptance criteria to guide development and validation efforts
Collaborate with the Agile team and product management to define and model future-state (To-Be) business processes that align with S/4HANA capabilities and best practices
Ensure delivered solutions effectively address business needs and are aligned with strategic transformation goals
Actively facilitate and participate in Agile ceremonies, including daily stand-ups, sprint planning, backlog grooming, and sprint retrospectives
Track progress of deliverables, ensuring milestones are met and work is completed on schedule and to quality standards
Manage post-implementation feedback and enhancements, working with stakeholders to refine system capabilities based on user input
Develop and execute test cases and scripts; collaborate with QA and other analysts to support end-to-end testing across integrated systems
Evaluate system outputs and deliverables to verify they meet defined business requirements and are free of defects, ensuring adherence to quality standards
Qualification
Required
Bachelor's degree in Accounting, Finance, Information Systems, or a related field preferred
Minimum of 4 years of Business Analysis experience, ideally within software development, ERP implementation, or digital product enhancement environments
Hands-on experience with SAP modules such as FI, SD, MM, IM, EWM, AM, AP, AR, CO, or PCA; exposure to SAP S/4HANA is strongly preferred
At least 1 year of practical experience working on Agile projects or within Agile teams (Scrum, SAFe, or similar frameworks)
Exceptional communication and interpersonal skills, with the ability to collaborate effectively across technical and business teams
Strong sense of ownership, accountability, and a commitment to delivering high-quality outcomes
Proven analytical and critical thinking abilities, with a proactive approach to problem-solving
Highly organized and detail-oriented, with the ability to manage competing priorities and multiple deliverables under tight deadlines
Adept at building relationships, influencing stakeholders, and driving alignment on business solutions
Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); familiarity with collaboration tools such as Miro and Azure DevOps is a plus
Willingness to travel occasionally (<5%) to support project initiatives and collaborate with sector teams as needed
Benefits
Medical
Dental
Vision
Life Insurance/ AD
Disability Insurance
Retirement Plan
Paid Time Off
Holiday Time Off (varies by site/state)
Associate Shopping Program
Health and Wellness Programs
Discount Marketplace
Identity Theft Protection
Pet Insurance
Commuter Benefits
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Paid Parental Leave
Personal Leave
Company
Compass Group USA
Compass Group is redefining the food and facility services landscape with innovation and passion through the lens of what’s next.
10001+ employees
H1B Sponsorship
Compass Group USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (45)
2023 (49)
2022 (39)
2021 (26)
2020 (29)
Funding
Current Stage
Late StageLeadership Team
Peter Fetherston
CEO - Business & Industry Sector
Minit Gupta
CFO, Business and Industry Sector
Recent News
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