Minnesota State Colleges and Universities · 1 month ago
Customer Service Specialist Intermediate - Front Office Staff (SA26029)
Mankato
Full-time
Onsite
Mid Level
$20.76/hr - $29.22/hrMinnesota State University, Mankato is seeking a Customer Service Specialist Intermediate to serve as the first point of contact for students utilizing Student Health Services. The role requires providing basic care, educating students on managing their health care, and working with a medical team in a professional manner.
EducationHigher EducationUniversities
Responsibilities
Be the first point of contact for students utilizing Student Health Services
Provide basic care and educate students on managing their own health care
Qualification
Required
Specialized terminology- specialized medical terminology skills, including training or experience with medical claims documentation
Ability to learn, understand, and apply skills as a Patient Care Assistant as part of specialized medical terminology within three months of hire
Word Processing skills sufficient to prepare memos, reports, invoices, financial statements, and other documents
Skills sufficient to modify, develop, and update spreadsheets
Customer Service Skills (phone, in person) sufficient to respond to e-mail, telephone, and in-person questions, inquiries, and requests in a timely, professional manner
Data entry skills sufficient to enter data into forms, spreadsheets, etc
Preferred
Experience working in a healthcare setting
Communication skills sufficient to work with a diverse population and obtain necessary information to assist with complex insurance and sensitive health-related issues and questions
Ability to prioritize workload and multi-task with phone, in-person, and electronic communication sufficient to independently gather information and provide timely, accurate responses to varying questions and inquiries
Experience working with confidential and technical medical information and the ability to maintain strict confidentiality at all times
Experience with health insurance verification in a medical clinic
Demonstrated commitment to fostering a diverse working and learning environment
Benefits
11 paid Holidays
Vacation Time
Sick Time
Six weeks of Paid Parental Leave
Low cost medical and dental insurance with low deductibles ($250 - $1500)
A Pension Plan
457(b) and 403(b) retirement plans and other retirement investment options
Pre-tax medical and dental expense (with roll-over option) and dependent care accounts
Employer paid life insurance
Short and long term disability
Professional development
A tuition waiver program for employees and their dependents
Company
Minnesota State Colleges and Universities
Minnesota State is the third largest system of state colleges and universities in the nation with 26 colleges, 7 universities, and 54 campuses.
Founded in 1995
10001+ employees
H1B Sponsorship
Minnesota State Colleges and Universities has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (25)
2023 (26)
2022 (32)
2021 (24)
2020 (34)
Funding
Current Stage
Late StageLeadership Team
Amy Jo Ebert, SPHR, SHRM-SCP
Senior Human Resources Business Partner
Amy Jorgenson, CPA
Chief Audit Officer
Recent News
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