Nexus Brands Group · 12 hours ago
IT Technical Support II
Brighton, MI, US
Full-time
Hybrid
Mid Level
3+ years expNexus Brands Group is the market leader in tattoo, pet grooming and beauty industries. They are seeking an IT Technical Support II to investigate and resolve software and hardware problems, provide installation and maintenance support, and collaborate with IT personnel to ensure high customer service standards.
ManufacturingProduct DesignRetail
Responsibilities
Provide mentoring to others on the Helpdesk team
Serve as the first point of contact for employees seeking technical assistance over the phone or in person including assisting using ConnectWise remote support tools
Manage Active Directory, M365 and VOIP phone system for new/update/delete user provisioning
Install and perform repairs to hardware, software and peripheral equipment following design of installation specifications
Perform PC imaging using current imaging technology
Provide accurate and timely logging of problem responses, status updates and resolution of problems in the company Help Desk tracking software
Collaborate with Information Systems team members to identify and implement solutions that add efficiencies to the team’s current processes
Develops and maintains process and procedure documentation for end users and Helpdesk personnel
Collects information about a problem and leads user through diagnostic procedures to determine source of error
Handles problem recognition, research, isolation, resolution and follow-up for routine problems
Perform User Training
Any other duties needed to help drive to our Vision, fulfill our Mission, and abide by our Company’s Values
Qualification
Required
Experience working in an IT Service Desk, Help Desk, Desktop Support, or similar position within a fast-paced environment
Proficiency with Windows, Mac, iPad and iPhone
Documentation skills (ability to enter clear and concise information into Helpdesk ticketing application)
Working knowledge of Microsoft Office applications
Knowledge of networking principles related to desktop and laptop computer hardware
Proven ability to function in a self-directed manner in a fast-paced, agile environment where critical thinking and strong problem-solving skills are essential for success
Innovative thinker who is positive, proactive, and readily embraces change
Must be a team player, organized and have good interpersonal skills
Highly self-motivated and detail orientated
Excellent written and oral communication skills
Exceptional customer service orientation
Ability to articulate technical information to non-technical users
Minimum three (3) years' experience in an IT support role, providing remote and in-person end-user support in a corporate environment
Must have a valid driver's license
Proficiency in English (required)
Preferred
Proficiency in Spanish (desired)
BS/BA/AA in Information Technology or related field desired
CompTIA A+ certification desired
Benefits
Friendly and supportive culture with team member appreciation events
Open-door policy
Health and welfare benefits
Pet discount program
Supplemental insurance options including long and short-term disability and EAP
401k with company match
Paid time off in addition to paid holidays
Employee Referral Program
Continuous training and growth opportunities
Company
Nexus Brands Group
Nexus Brands Group A family of brands and businesses serving the tattoo, pet grooming and spa/salon markets.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-01-01Private Equity
Leadership Team
Billy Chen
Co-Founder, Managing Partner
Jose Larios
Chief Operating Officer
Company data provided by crunchbase