Refined Technologies · 19 hours ago
IT Specialist
Spring, TX
Full-time
Onsite
Entry Level
1+ years expRefined Technologies is a leader in the chemical cleaning segment of the refining industry, and they are seeking an IT Specialist to provide hands-on technical support for end users across global locations. The role focuses on endpoint support, user productivity, and troubleshooting of IT systems, ensuring consistent and reliable technology operations.
Information TechnologyManufacturing
No H1B
Responsibilities
Monitor, triage, and resolve incoming service desk tickets using established IT service management (ITSM) tools
Provide technical support via phone, email, remote tools, and in person
Install, configure, and support laptops, desktops, iPads, iPhones, printers, scanners, and related peripherals for local and remote users
Maintain accurate hardware and asset inventory records
Maintain ownership of assigned tickets through resolution, ensuring timely updates and clear communication
Provide support for approved third-party business applications and coordinate with vendors as required
Assist with deployment, maintenance, and troubleshooting of mobile devices using Mobile Device Management (MDM) solutions
Perform basic network troubleshooting for LAN, WAN, VPN, wireless, and connectivity issues, escalating as needed
Work collaboratively with the Technology team to resolve issues and assist with multi-resource IT projects as directed
Assist infrastructure and cybersecurity team members with monitoring, maintenance, and support activities under direction
Provide user-level support for cloud-based services and applications, including Microsoft 365
Stay current with evolving technologies, tools, and IT best practices relevant to the role
Follow and support IT security policies, including password hygiene, MFA usage, endpoint security, and phishing awareness
Assist users with identifying and reporting potential security incidents or suspicious activity
Contribute to documentation and internal knowledge bases to support continuous improvement
Qualification
Required
Bachelor's degree in Computer Science, Information Systems, or related field preferred, or equivalent practical experience
1-3 years of experience in technical support, help desk, or IT operations
Working knowledge of personal computers, operating systems, and standard IT hardware
Experience supporting Microsoft 365 and Entra ID in an enterprise environment
Strong customer-service mindset with interest in helping others apply technology effectively
Strong analytical, organizational, and communication skills; ability to manage multiple priorities
Basic understanding of networking concepts and troubleshooting
Ability to follow documented procedures and escalate issues appropriately
Preferred
CompTIA A+ or equivalent foundational IT certification preferred
Microsoft 365 Fundamentals or Endpoint Administrator Associate preferred
Experience supporting Windows 10/11, Microsoft 365 applications, identity and access issues, mobile devices, and standard IT peripherals
Our IT Specialist must have an interest in helping others (servant's heart), work well as a team leader and member, have a positive attitude, and enjoy developing new technologies
Company
Refined Technologies
At RTI, we believe operating with eternal purpose fuels excellence. This belief guides our enterprise and provides daily inspiration.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Cody Nath
President / CEO at Refined Technologies, Inc.
Bethany J. Schuttinga
Senior Partner
Company data provided by crunchbase