Homes by WestBay · 12 hours ago
Warranty Representative
Haines City, FL, US
Full-time
Onsite
New Grad, Entry LevelHomes by WestBay is a leading homebuilder in the Tampa Bay and Central Florida markets, focusing on delivering exceptional homebuilding experiences. The Warranty Representative will train under experienced colleagues, coordinating warranty work and serving as the primary contact for customers throughout the warranty period.
Real Estate
No H1B
Responsibilities
Shadow mentor/trainer during 30-day and 11-month orientations
Shadow New Home Orientation with the Construction Manager and Warranty Representative III to learn and describe the warranty process
Participate in weekly neighborhood meetings with teammates
Build and maintain customer and vendor respect through consistent delivery on commitments and expectations
Demonstrate tact, consideration, and patience in challenging or difficult situations
Communicate clearly and professionally with coworkers, customers, and vendors
Respond confidently and effectively to unexpected challenges
Accurately and effectively communicate relevant information to customers
Learn and enforce company safety policies with trade partners and company employees
Keep the Warranty Manager and appropriate stakeholders informed of production status and any issues that may impact delivery of the company mission
Qualification
Required
Valid Driver's License
Bilingual (English/Spanish) required
Ability to interact professionally with homeowners, trade partners, and internal teams in a fast-paced environment
Experience handling customer concerns and resolving issues in a service-oriented setting
Willingness to learn construction terminology, warranty standards, and building processes
High School diploma or equivalent required
This is an on-site position based in the Orlando area (Polk County) and will require relocation if you are not currently located in the area
This is an exempt role, which may require working more than eight hours per day
Being authorized to work in the U.S. without employer sponsorship is a precondition of employment
Preferred
Previous experience in customer service, hospitality, or a customer-facing role preferred
Exposure to residential construction, homebuilding, property management, or a related industry preferred
Company
Homes by WestBay
Homes by WestBay offers a new kind of home building experience with a focus to deliver an exceptional home building experience at an outstanding value.
Founded in 2009
201-500 employees
Funding
Current Stage
Growth StageRecent News
Company data provided by crunchbase