Journal Technologies · 7 hours ago
Sales Engineer
United States
Full-time
Remote
Mid, Senior Level
4+ years expJournal Technologies is a company focused on implementing enterprise software that supports the administration of justice. The Sales Engineer role involves partnering with the sales team to translate customer needs into technical solutions, leading product demonstrations, and providing technical guidance throughout the sales cycle.
Information TechnologySoftware
No H1B
U.S. Citizen Only
Responsibilities
Deliver end-to-end live and virtual product demonstrations tailored to specific client use cases, jurisdictional rules, or workflows
Confidently present each product in the eSeries suite, covering front-end functionality, workflows, and reporting capabilities
Configure and maintain customized demonstration environments based on agency needs, including:
Data setup (e.g., caseloads, persons, hearings)
Role-based navigation paths (e.g., prosecutor vs. judge)
Regulatory or operational nuances (e.g., evidence tracking, calendar rules)
Develop, maintain, and refine demo scripts that highlight differentiators for each product
Customize scripts to align with agency-specific terminology, statutory language, and regional priorities
Help assess and mentor junior engineers pursuing internal demo certification
Proactively update scripts in alignment with product releases and sales team feedback
Take primary ownership of technical RFP/IQ matrix sections, partnering with internal stakeholders to ensure accurate and compelling responses across application capabilities, security, deployment, and configuration
Translate product functionality into compliance-ready language, often liaising with InfoSec or Product teams
Collaborate with Account Executives to strengthen proposals through tailored use case narratives and visual walkthroughs
Assist in maintaining and organizing the RFP response library, including boilerplate updates
Host internal knowledge sessions or mini-trainings for sales, presales, and business development teams
Provide demo “cheat sheets” and updated functionality overviews tied to new releases or feature flags
Build and maintain modular demo materials, including:
Slide decks
Role-based walkthroughs
Feature comparison charts (vs. competitors)
Recorded demo clips (internal or client-facing)
Participate in cross-functional feedback loops with Product and Implementation teams to surface recurring customer questions, usability concerns, or feature gaps
Assist with technical discovery calls by helping interpret client needs and aligning solutions to operational realities
Demonstrate and articulate integration pathways (APIs, data exchange, identity matching) and data migration considerations at a conceptual level
Contribute to solution positioning for CJIS compliance, security posture, and deployment models (cloud vs. hybrid) as needed
Track and document product limitations and workarounds for demo use, ensuring transparency and credibility
Support onsite conference events, trade shows, or workshops, including booth demos and scheduled meetings
Perform other related duties as assigned
Qualification
Required
Typically requires a minimum of 4–6 years of related experience
Successful contribution to at least two full-cycle implementations, including involvement in configuration, stakeholder interaction, and post-deployment support over a 2+ year period
3–5 years of direct experience working with or supporting courts, prosecution offices, defense offices, supervision agencies, or other justice-related departments
3+ years of experience conducting live demonstrations of enterprise software to technical and non-technical audiences, including agency leadership
Proven ability to independently plan, tailor, and deliver robust software demonstrations without engineering or developer support
Comfortable adjusting demo flows in real-time based on audience response or specific use case exploration
Experience building or refining demo environments to simulate real-world scenarios, including management of metadata prep (e.g., charges, hearings, tasks, case notes)
Strong verbal, written, and presentation skills, with an ability to articulate complex workflows in clear, client-friendly terms
Experience engaging with client stakeholders, including judges, attorneys, administrators, and IT staff, to understand business needs and adapt demo content accordingly
Skilled in handling objections and competitive comparisons during the sales cycle
Willing and able to travel (typically 10–25%, may vary) for onsite demos, discovery sessions, or trade show events
Maintains a dedicated, business-appropriate home office environment that supports professional client interactions
Must have reliable, high-speed internet and a suitable setup for remote demonstration delivery
Growing subject matter expertise in at least one of the following domains: Courts (case management, scheduling, e-filing), Supervision (compliance tracking, probation workflows), Prosecutors (charging, case prep, discovery), Defenders (conflict checking, time tracking, client communication)
Ability to map system functionality to agency needs and policy objectives, improving trust and rapport with public sector clients
Benefits
Competitive compensation based on skills, experience, and years of service.
Quality medical, dental and vision coverage.
Competitive paid time off as well as paid holiday time.
401(k) retirement (US) and GRRSP (CDN) programs.
Annual professional development funds - $1,500 USD annual per employee.
Book subscriptions with an extensive library in each office for personal and professional growth.
Flexible working hours which you can coordinate with your supervisor.
Ability for employees to work from a remote location (e.g., home) or office.
Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees.
Travel opportunities between Journal Technology offices and with clients.
Company
Journal Technologies
Journal Technologies provides case management software solutions for courts and agencies in the United States.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-03-24Secondary Market
2013-09-17Acquired
Leadership Team
Scott Monchunski
Partner
Recent News
GlobeNewswire
2026-01-22
2025-04-08
Company data provided by crunchbase