Aloware · 5 hours ago
AI Product Manager, Realtime Voice Agent Platform
United States
Full-time
Remote
Entry, Mid Level
$4,000/mo - $5,000/mo
2+ years expAloware is a company focused on AI and voice technology in customer communication, seeking a Product Manager for their AI-powered voice experiences. The role involves owning the product roadmap, leading the delivery of voice capabilities, and ensuring successful integration and performance in real customer environments.
Communications InfrastructureCRMCustomer ServiceSaaSSoftware
No H1B
Responsibilities
Own the roadmap and outcomes for AI-powered voice experiences in our CCaaS platform—prioritize what to build, define trade-offs, and drive measurable improvements in call quality, reliability, and adoption
Lead end-to-end delivery of core voice capabilities and AI agent experiences; define “done,” acceptance criteria, rollout plans, and ensure what we ship works in real customer environments
Turn strategy into crisp artifacts (PRDs/specs/user stories), align with Tech Leads on scope and sequencing, and communicate clearly with executives and customer-facing teams throughout build → launch → iteration
Run customer discovery and synthesis (calls, pilots, support data, transcripts) to validate problems, refine requirements, and keep the roadmap grounded in real workflows
Define product requirements for identity, access, and integrations across Aloware and third-party systems (e.g., secure auth patterns, permissions boundaries, and data flow expectations)
Define integration-ready events, payloads, and key data points for call lifecycle + outcomes, plus supported downstream actions, to enable consistent third-party and internal integrations
Establish success metrics and feedback loops (quant + qual), run experiments, and iterate quickly based on production learnings
Partner with Operations/Compliance to ensure experiences align with carrier requirements, consent best practices, and regional constraints—then bake those constraints into product flows and defaults
Qualification
Required
2+ years of experience as a Product Manager shipping production voice or telephony products (CCaaS, UCaaS, or voice AI) in a fast‑moving, agile environment
Direct experience launching AI‑driven features in production (LLMs, TTS/STT, retrieval/KB, prompt design, latency and quality trade‑offs, vendor/model evaluation)
Demonstrated track record of end‑to‑end delivery: clarifying scope, unblocking engineering, managing dependencies, cutting scope, and shipping iteratively at startup pace
Excellent written and verbal communication skills: you write crisp PRDs, document and explain trade‑offs to stakeholders, and present product decisions to customers and partners
Preferred
Experience with contact center (CCaaS) or communication platforms, including understanding of common KPIs and workflows
Familiarity with compliance and carrier constraints (e.g., consent flows, regional calling rules, carrier registration and verification)
Experience shipping voice/calling features with providers like Twilio (call routing, transfers, voicemail/answering behavior, call quality/latency considerations)
Experience defining integration-ready data and workflows between communication platforms and CRMs/help desks/ops tools (events + payloads, identifiers, permissions, webhooks, and reliable sync patterns)
Benefits
Competitive compensation
Company
Aloware
Aloware stands at the forefront of providing all-in-one cloud based contact center solutions.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$1.5M2021-08-08Seed· $0.75M
2021-01-20Seed· $0.5M
2018-02-20Seed· $0.25M
Leadership Team
Anoosh Roozrock
Chief Executive Officer
Sohrab Sheikhani
Director of Engineering
Recent News
2023-10-02
Company data provided by crunchbase