CRST The Transportation Solution, Inc. · 1 day ago
Customer Service Coordinator
Charlotte, NC
Full-time
Onsite
New Grad, Entry Level
$18/hr - $20/hrCRST The Transportation Solution, Inc. is seeking a Customer Service Coordinator to support Whirlpool, a global leader in home appliances. The role involves managing customer inquiries, resolving issues, and ensuring service-level agreements are met while maintaining strong communication with customers and internal teams.
Transportation
Responsibilities
Answer inbound calls from Whirlpool customers and provide timely information and support
Call customers to provide time windows for upcoming services and complete follow-up calls, including 5 Star Survey reminders
Receive warm leads and process product sales quickly and accurately
Record, track, and escalate issues to Whirlpool and CRST managers when necessary
Manage service orders, upload documentation, and update Whirlpool’s systems with accurate information
Track installer escalations and provide updates to supervisors and managers
Perform daily tasks including inventory scans, service order updates, and paperwork completion
Answer and resolve Whirlpool escalations within SLA timelines
Act as a liaison between Whirlpool customers, CRST service teams, and internal departments to ensure clear communication and resolution
Qualification
Required
High school diploma or GED
Proven experience in logistics customer service (transportation, distribution, or related industry)
Strong communication skills, verbal and written
Proficiency in data entry and customer management systems
Flexible, reliable, and punctual for assigned shift (M–F, 8:30 AM–5:00 PM)
Preferred
Associate degree or equivalent experience
Experience supporting a large national client (e.g., Whirlpool or similar) in logistics or service coordination
Skilled in handling escalations and conflict resolution in high-pressure environments
Benefits
Comprehensive package including medical, dental, and vision coverage
Prescription drug and telemedicine services
Company-paid life and disability insurance
Retirement savings with company match
Paid time off
Holidays
Parental leave
Additional voluntary benefits
Employee discounts
Company
CRST The Transportation Solution, Inc.
For 70 years, CRST has delivered on its promises to customers, growing to be one of the nation’s largest privately held transportation and logistics companies.
Founded in 1995
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Mike Gannon
Group President
Recent News
Corridor Business Journal
2025-04-12
Company data provided by crunchbase