Arch Insurance Group Inc. · 7 hours ago
Underwriting Support Specialist (Customer Service)
United States
Full-time
Remote
Entry Level
$42K/yr - $64K/yr
1+ years expArch Insurance Group Inc. is a company dedicated to promoting progress and inspiring potential. The Underwriting Support Specialist (Customer Service) role involves providing quality customer service and support to customers, assisting with underwriting processes, and ensuring effective communication with clients.
FinanceFinancial ServicesInsurance
Responsibilities
Communicating with customers via phone calls and emails, promptly responding to customers questions and complaints
Retrieves voicemail and updates outgoing voicemail greeting
Provides customer service by directing callers/clients to the appropriate staff member and responding to basic inquiries in a timely manner within assigned level of authority
Assists Underwriting Support staff with requesting missing documents
Adheres to performance standards for productivity, quality, turnaround time, and data accuracy
Identify and report system issues/errors in a timely manner to management
Perform other tasks and special projects as required and assigned by management
Supports sales, underwriting, and customers regarding general problem solving of issues, providing procedures of loan submission, and recommending opportunities for customers
Qualification
Required
Strong customer service orientation, with a positive, empathetic attitude towards customers
Basic knowledge of mortgage industry
Ability to follow instructions, prioritize workload, and perform basic administrative tasks
Excellent oral and written communication skills to effectively deal with customers in a professional, concise, and courteous manner
Strong accuracy and attention to detail
Good organizational and prioritization skills
Ability to manage multiple concurrent assignments and be adaptable to changing priorities
Ability to interact and communicate within a strong team environment
Ability to learn and perform tasks on multiple system platforms, including basic proficiency with MIS Office and various company system applications
Required knowledge and skills would typically be acquired through a high school diploma/GED plus 1-2 years job-related experience
Benefits
Multiple medical plans plus dental, vision and prescription drug coverage
A competitive 401k with generous matching
PTO beginning at 20 days per year
Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
Basic Life and AD&D Insurance
Short and Long-Term Disability
Paid Parental Leave of up to 10 weeks
Student Loan Assistance
Tuition Reimbursement
Backup Child and Elder Care
Company
Arch Insurance Group Inc.
Arch Insurance Group Inc., a division of Arch Capital Group Ltd. (ACGL), is a market-leading specialty insurer.
1001-5000 employees
H1B Sponsorship
Arch Insurance Group Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (18)
2023 (10)
2022 (10)
2021 (8)
2020 (3)
Funding
Current Stage
Late StageLeadership Team
Rebecca Raisley
Vice President of Business Development
Valerie Turpin
Division President - Property and Marine
Recent News
MarketScreener
2025-07-16
Company data provided by crunchbase