L.L.Bean · 14 hours ago
Sales Representative
West Lebanon, NH
Full-time
Onsite
New Grad, Entry LevelL.L.Bean is a company dedicated to fostering a culture of belonging and inclusivity while promoting outdoor activities. They are seeking a Sales Representative who will provide world-class customer service, engage with customers, and support teamwork within the retail environment.
ApparelManufacturingOutdoorsRetailSporting Goods
Responsibilities
Approaches and engages all customers. Skillfully assists multiple customers by assessing needs, prioritizing the level of service each requires and providing personal, genuine service interactions
Enthusiastically seeks opportunities to convert every customer that enters store. Continuously strives to drive sales and brand loyalty through great service and understanding of service mission
Builds trusting relationships by establishing a connection and sharing expertise; demonstrates passion for learning and sharing product knowledge; proactively sources information as a tool for selling and shares features and benefits in all service situations to build units per transaction
Advocates on behalf of the customer in all situations. Actively listens to gain understanding of customer’s unique needs and is empowered to solve the problem at first point of contact quickly and efficiently for the customer
Leverages technology (POS, customer systems, mobile devices) to provide seamless, fast omni-channel service. Displays confidence, poise, and operational knowledge in all situations. Anticipates issues and takes appropriate initiative to solve
Provides service to meet and exceed our customers’ expectations. Fulfill their needs with alternative products when necessary. Is unflappable when faced with challenging or ambiguous issues; turns a challenge into a selling opportunity
Understands core outdoor activities and participates in them. Demonstrates credibility as a knowledgeable ambassador of L.L.Bean and is knowledgeable about outdoor-inspired apparel and equipment
Actively promotes and drive excitement around L.L. Bean sponsored initiatives including Outdoor Discovery School programs as well as the L.L. Bean Visa program. Understands their importance in driving loyalty and brand awareness. Educates and sell ODS programs as an extension of our product line
Represents the core values and brand appropriately in all situations (service, dress code, interpersonal skills)
Maintains a well-organized back of house and easy to shop floor, understands role in creating an inspiring customer service experience, on and off the salesfloor
Exhibits a strong detail orientation and attention to visual and merchandising standards to create an inspiring shopping experience. Maintains these exceptional brand standards while assisting multiple customers (folds, replenishment, sizing, organization)
Upholds store operations processes and productivity standards including replenishment, receiving, transfers, and organizing stock to ensure product is available on the floor for customers to shop
Works collaboratively as part of store team to achieve results. Open to other’s ideas. Responsible for creating and maintaining a positive work environment
Effectively adapts to an ever-changing work environment. Takes a responsible point of view. Supports others in accepting change as a subject matter expert
Adheres to policy and procedures and knows when to partner with leadership when questions or issues arise. Responsible for creating and upholding a safe and healthy work environment
May be responsible for light housekeeping duties (including vacuuming, mopping, sweep, and/or spot cleaning floors & carpet as needed; spot cleaning of mirrors, windows & fixtures; dusting; cleaning lavatories & dressing rooms; emptying trash receptacles & maintaining recycling centers; performing special cleaning requests as needed)
Answer inbound customer calls at a rapid rate and use multiple systems (including L.L.Bean.com) to process orders and answer customer questions quickly and accurately in an extraordinarily helpful and friendly manner
May also be asked to pick product from the floor to fulfill customer requests/orders and process these customer orders through the register
Qualification
Required
High School or GED
Some Experience Required
Demonstrated passion for providing world-class customer service
Friendly and outgoing communication style with the ability to engage customers in order to determine their needs, relay product information and drive sales
Proficiency with computer systems; ability to learn and efficiently use the Point of Sale register and other online systems
Possesses adaptability and openness to change as business processes change or sales floor needs fluctuate
Availability and flexibility to work varied hours to support the needs of the business, including nights, weekends, and holidays
Connected to the brand; has a genuine passion for the outdoors and actively participates in one or more core activities that L.L.Bean supports
Benefits
Our benefits package makes a good thing even better, with programs and perks designed to support your health and financial goals.
Plus, maintaining a healthy work-life balance and re-charging outside are all part of the plan.
Company
L.L.Bean
L.L.Bean and outdoor lovers everywhere.
Founded in 1912
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Stephen Smith
President and CEO
Lindsay Clunie
Process Manager
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