Fairfax EggBank · 1 day ago
Client Relations Specialist
Fairfax, VA
Full-time
Hybrid
Entry, Mid Level
2+ years expFairfax EggBank is a leader in frozen donor eggs for IVF treatment, and they are seeking a Client Relations Specialist to support intended parents struggling with infertility. The role involves providing exceptional customer service, managing accounts, and achieving sales goals in a fast-paced environment.
FertilityHealth CareMedical
Responsibilities
Provide exceptional customer service to potential recipients and affiliated and non-affiliated clinic partners interested in Fairfax EggBank offerings via timely phone (oral) and email (written) communication
Manage a portfolio of affiliated clinics with focused attention on increasing sales volume, resolving issues, building, and maintaining relationships
Develop trust with affiliated clinics within portfolio to ensure Fairfax EggBank is the egg bank of choice
Acquire a thorough understanding of affiliated clinic needs and processes
Maintain accurate and detailed records for intended recipients and clinic portfolio to ensure flawless execution of sales process
Assist in data analysis to ensure high quality control standards and comply with strict regulatory guidelines
Meet and exceed monthly sales goals
Qualification
Required
Associate or bachelor's degree preferred or minimum of 2 years of related work experience
Experience in a fast-paced healthcare/medical setting is a plus
Proven Business-to-Business, non-retail sales or account management experience is preferred
Proficiency in Microsoft Office, including PowerPoint, Excel, and Word
Fluency in Spanish is strongly preferred
Benefits
Health, Dental and Vision insurance
Flex Spending Account (FSA) and Health Savings Account (HSA) options
Group term life insurance
Short-term and long-term disability options
401K plan with employer match
Paid parental leave
Tuition reimbursement program
Paid vacation and sick time
Paid company holidays
Job training and development opportunities
Company
Fairfax EggBank
Fairfax EggBank expertise in fertility treatments and technology that provide exceptional donor eggs to recipient families.
11-50 employees
Funding
Current Stage
Early StageRecent News
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