Chase · 21 hours ago
FX eTrading Middle Office - Analyst
545 Washington Blvd, Jersey City, NJ, 07310, US
Full-time
Onsite
New Grad, Entry Level
$66K/yr - $87K/yrChase is a leading financial institution offering innovative financial solutions. The Client Service Delivery Analyst will provide exceptional customer service and support, addressing client inquiries and processing transactions while collaborating with internal teams to enhance client relationships.
BankingFinancial Services
Responsibilities
Provide excellent customer service by responding promptly and professionally to all incoming client queries via phone and email
Collaborate with Front Office teams to enable clients to transact electronically on FX platforms
Manage and maintain onboarding queues, ensuring all client onboarding is completed within business-defined Service Level Agreements (SLAs)
Rapidly identify, investigate, and resolve client issues or queries raised by Front Office, Middle Office, Back Office, or directly by clients
Support client training and onboarding processes, ensuring clients are fully equipped to use electronic trading platforms
Document and escalate complex issues to management as appropriate, ensuring timely resolution and communication
Maintain accurate records of client interactions and support activities
Contribute to process improvements and best practices within the team
Qualification
Required
Bachelor's degree in Finance, Business, Economics, or a related field
Strong understanding of Foreign Exchange products
Excellent verbal and written communication skills, with a client-focused approach
Proven ability to manage multiple priorities in a high-pressure, time-sensitive environment
Strong analytical and problem-solving skills, with a questioning mindset and the ability to assess risk in client requests
High attention to detail and organizational skills
Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
Ability to work effectively in a global team, supporting clients and colleagues across multiple time zones
Commitment to delivering outstanding client service and continuous process improvement
Preferred
Experience is preferably in FX, eTrading, or client service roles
Electronic trading platforms is highly desirable
Experience with trading or onboarding systems is a plus
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
Founded in 2000
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
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