Customer Success Specialist jobs in United States
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Rove Concepts · 9 hours ago

Customer Success Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityMid Level

Rove Concepts is a Canadian furniture brand known for thoughtful design and high-quality craftsmanship. They are seeking a Customer Success Specialist to serve as a bridge between customers, sales platforms, and logistics partners, ensuring smooth order fulfillment and exceptional customer service throughout the post-purchase journey.

E-CommerceFurnitureHome DecorLifestyleRetail

Responsibilities

Act as the bridge between sales platforms and our 3PL warehouse team
Ensure customer merchandise (CM) orders are fulfilled within the same day
Swatch Order / pipeline Management
Coordinate swatch orders between internal teams and the 3PL warehouse
Handle customer claims with empathy and professionalism
Assess claim details, document insights, and determine appropriate resolutions
Deliver a high standard of service while balancing customer satisfaction and operational efficiency
Join occasional trips to the warehouse or showroom to assist with product testing or customer visits

Qualification

Customer success experienceLogistics coordinationBilingual in Mandarin & EnglishCommunication skillsProblem-solving mindsetOrganizedDetail-oriented

Required

Experience in customer success, customer service, operations, or logistics coordination
Strong communication skills and problem-solving mindset
Comfortable working with cross-functional and external partners (sales platforms, 3PL teams)
Organized, detail-oriented, and able to manage daily operational tasks independently

Preferred

Bilingual in Mandarin & English is a strong plus
Open to candidates with foreign or international backgrounds

Benefits

Remote-first flexibility with real-world product exposure
Work with a Canadian international brand
Friendly, multicultural, and collaborative work environment
Opportunity to make a direct impact on customer experience and operations

Company

Rove Concepts

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Rove offers sophisticated home decor to help create your inspired lifestyle.
dateFounded in 2011
location
Vancouver, British Columbia, CAN
people-size201-500 employees
web-link
http://www.roveconcepts.com

Funding

Current Stage
Growth Stage

Leadership Team

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Arthur Lee
Chief Executive Officer
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Brendan Burscough
Founder
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Company data provided by crunchbase