Delta Dental Ins. · 21 hours ago
Customer Insights Analyst
United States
Full-time
Remote
Entry, Mid Level
$64K/yr - $134K/yr
2+ years expDelta Dental Ins. is dedicated to safeguarding the health and financial stability of its employees and their families. The Customer Insights Analyst will contribute to the Market Insights team by defining strategies and providing insights based on quantitative and qualitative research to support customer growth and retention.
Health CareHealth InsuranceInsurance
Responsibilities
Executes within the Customer Insights to define and refine research plans, which could include interview guides, questionnaire design, survey tools, SME conversations, surveys and more
Partners with Marketing and Sales stakeholder teams to support insights needs and analysis
Serves as the team’s steward of insights and liaison to drive delivery of strategic programs across the organization
Collaborate with Digital Operations and Technology teams for executing quantitative research
Conduct research and statistical analyses; work with large data sets to predict and test statistical market patterns
Provide clear, data-driven insights to support business and operational decisions
This list is not all-inclusive and you are expected to perform other duties as requested or assigned
Qualification
Required
At least 2 years of experience in Market Research/Customer Insights with Bachelor's degree
Experienced in data analysis and collection tools such as Power BI, Excel, SPSS, Qualtrics and/or similar
Develop mailing lists for surveys and notifications using internal database for appropriate targeting and modeling
Utilize Excel to pull and sort data: pivot tables & charts, complex sorts, VLOOKUP, INDEX + MATCH, conditional formatting, etc
Analysis and visualization of quantitative data (e.g., charting and analyzing survey results, statistical significance)
Ability to program survey tools in research software (using Qualtrics preferably)
Responsibility for project timelines, milestones, and client communication
Proficient in coordinating and managing multiple projects and stakeholders
Ability to stay organized, meet timelines and keep various teams updated
Ability to communicate the various complexities of the customer experience in a way that motivates design improvements and drives change
Ability to build strong working relationships with cross-functional teams
Ability to work collaboratively within a team to support varying priorities
Ability to learn various aspects of the company to advocate and represent Market Insights across the business
Curious and driven to understand data, trends and diagnose gaps in performance
Understanding of, or willingness to learn, best practices in research methodology as it applies to customer experience design, as well as knowledge of key business functions like product development, customer service, operations, marketing and communication, sales enablement, technology, and process
Benefits
Competitive base and incentive pay
401(k) with robust matching and non-matching contributions
Rich medical & pharmacy benefits
100% employer-paid dental and vision benefits
Holistic wellbeing program with deep financial incentives
Generous paid time off plus 12 paid holidays and your birthday off
Culture of growth and learning: career development; tuition reimbursement; recognition program
Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
Social responsibility and volunteer opportunities
Employee discount program
Company
Delta Dental Ins.
At Delta Dental, we’re behind millions of smiles and counting.
1001-5000 employees
H1B Sponsorship
Delta Dental Ins. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2022 (3)
2021 (2)
Funding
Current Stage
Late StageLeadership Team
Ed Goldman
VP, Infrastructure & Operations
Ben Sieke
Director, Talent Development and Learning
Recent News
2025-11-11
2025-10-25
Morningstar.com
2025-10-20
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