Inland Northwest Behavioral Health · 1 day ago
FINANCIAL COUNSELOR
Spokane, WA
Full-time
Onsite
Entry Level
2+ years expInland Northwest Behavioral Health is a part of Universal Health Services, Inc., one of the nation’s largest providers of healthcare services. The Financial Counselor promotes positive customer relationships by providing accurate financial information to patients and serves as a liaison between patients and their insurance companies, coordinating payments and answering questions.
Health CareMedicalPsychologyTherapeuticsWellness
Responsibilities
Verify information obtained during the intake/admission process regarding demographic data, insurance eligibility, and insurance benefit information; coordinating the process of patient eligibility (VOB) through various third-party sources including coordination with families and primary supports as needed. This includes meeting with patients in Intake upon admission and coordinating with Social Work/Nursing to meet with patients upon discharge to ensure the accurate collection for all necessary information when inaccurate or missing (including insurance cards) from the patient and /or their families/primary supports
Assist patients with Medicaid enrollment (either on paper or online), charity applications and/or Financial Attestations, ensuring compliance with required patient signatures on appropriate financial documents prior to discharge
Perform upfront collection activities on all expected inpatient out of pocket costs, including providing reasonable out of pocket estimates, properly handling and recording all monies collected and setting up arrangements/monthly installment plans for patients to payoff balances within the guidelines of INBH collections policy. This includes meeting minimum upfront collection goals (currently 30% of estimated OOP, subject to change at discretion of management)
Monitor daily and report when Medicaid benefits are posted for patients enrolled at the facility and coordinate with UM Director in each case to seek guidance on whether to obtain retro-authorization
Analyze private self-pay accounts to ensure they are netted down based on contract rates and other miscellaneous adjustments
Make collection calls on all private/self-pay accounts collecting all monies due from patients and/or patient designees, properly handling and recording all monies collected and setting up arrangements/monthly installment plans for patients to payoff balances within the guidelines of INBH collections policy
Provide back-up support for other business officer positions as needed and as defined by the Director
Qualification
Required
Two years of related customer service experience required, in a healthcare environment desired, or a combination of education, experience and training
Knowledge of accounts receivable collection techniques
Knowledge of patient financial transactions, Medicare, Medicaid, HMO's and Private Health Insurance contracts
Should be oriented and sensitive to patient needs and aware of the importance of confidentiality of patients and employees
Preferred
Advanced knowledge of Excel preferred
Company
Inland Northwest Behavioral Health
Inland Northwest Behavioral Health is a healthcare center that offers treatments, therapies, and medications for psychological patients.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rlynn Wickel
Chief Executive Officer
Company data provided by crunchbase