Excellus BCBS · 9 hours ago
IT Platform Admin I/II/III/IV
Latham, NY
Full-time
Onsite
Entry, Mid, Senior Level, Lead/Staff
$88K/yr - $158K/yr
3+ years expExcellus BCBS is a health insurance company seeking an IT Platform Administrator to ensure the availability and successful operation of applications for users. The role involves monitoring, troubleshooting incidents, and maintaining application compliance while advocating for stakeholders' interests across multiple departments.
Health CareHealth InsuranceNon Profit
Responsibilities
Installs, configures, troubleshoots, patches, and maintains enterprise software platforms for applications to achieve reliable, highly available, well performing systems
Conducts testing, systems troubleshooting, performance optimization and maintenance of applications
Monitors system uptime and performance. Conducts, monitors, and maintains system configuration and backups for applications, ensuring recoverability within negotiated stakeholder specifications
Performs and optimizes managing user and system accounts, network rights and access to integrated systems aligned to organization and regulatory policies
Closely interacts with cross-functional teams, developers, QA personnel, and business teams to triage, troubleshoot and facilitate resolution of incidents. Documents resolution of problem tickets, including root cause analysis
Leverages the organization’s support ticketing system, while partnering with internal teams and vendors to analyze current operational procedures, identify and escalate issues, and create effective resolutions
Prepares and maintains all documentation per standards to comply with change management controls, ensuring accuracy. Provides feedback regarding release documentation to Release Management and development teams
Participates in on-call production support rotation, including off-hours
Consistently demonstrates high standards of integrity by supporting the Lifetime Healthcare Companies’ mission and values, adhering to the Corporate Code of Conduct, and leading to the Lifetime Way values and beliefs
Maintains high regard for member privacy in accordance with the corporate privacy policies and procedures
Regular and reliable attendance is expected and required
Performs other functions as assigned by management
Proactively identifies system risks or issues and provides recommendations while planning for growth, system improvements, upgrades, and other system activities
Acts as subject matter expert when meeting with business and technical teams to determine business requirements for maintaining and improving the utilization and functionality of supported application software. Ensures systems best accommodate stakeholder needs and makes changes where necessary
Coordinates and partners with vendors to stay informed of application functionality changes. Reviews new application software releases and determines impact to current systems. Proactively generates relevant ideas for new and improved use of technology based on knowledge of the corporate business, product and systems’, and stakeholders’ needs
Identifies best practices and participates in creation and monitoring of organizational standards and controls. Defines and implements the processes to maintain application security
Acts as a subject matter expert across a wide range of software components, systems, and vendors. Mentors less experience team members in the functionality of the job
Participates in most complex troubleshooting of application issues, providing support to developers and vendors in resolution
Researches and maintains currency with new technologies and, considering risks across the organization, effectively recommends strategy updates and changes in strategic direction
Initiates and leads meetings, develops agendas and tasks to ensure that the application is being effectively deployed and utilized. Develops training, communication, process documentation and facilitates presentations
Acts as trusted advisor to the leadership team
Leads business critical project efforts for applications. Emphasizes technology cost optimization when designing and recommending new solutions
Provide mentorship to technical staff at all levels in their technical area(s) of expertise
Leads internal strategic efforts and is seen as a trusted advisor with peers
Qualification
Required
Associates degree in Computer Science, Information Technology, Management Information Systems, Business, Analytics or relevant field. In lieu of degree, three (3) years of related work experience required
Prior professional, internship, or co-op in enterprise-scale platforms preferred
Basic knowledge of structured systems analysis and design with special emphasis in systems administration, user support, project management, data integrity and data gathering techniques
Basic knowledge of relevant operating systems (linux and/or windows)
Basic knowledge of programming/scripting languages (PowerShell, python, bash, SQL, and/or others)
Basic knowledge of relational database management systems (Oracle, SQL Server, AWS Redshift and/or others)
Basic knowledge of cloud platforms (Azure, AWS, Salesforce, Pega, and/or GCP)
Basic knowledge with monitoring tools, load balancers, and high availability architectures and strategies
Basic knowledge of the ITIL process framework - Incident Management, Problem Management, Change Management and Service Level Management
Basic skills in quality principles especially root cause analysis and technical problem-solving
Basic knowledge of source control processes & tools
Basic knowledge of application delivery, management structures and reporting procedures, including familiarity with Agile development methodologies
Intermediate communication skills, written and verbal, across multiple communication channels
Intermediate ability to work independently while managing multiple tasks and deadlines as well as prioritizing and organizing workload
Intermediate knowledge of relevant operating systems, scripting languages, database management systems in distributed environments. Intermediate experience with computing resource management and optimization
Basic knowledge of content store application administration or relevant technology counterparts, i.e. FileNet Content Manager, Content Manager On Demand, Alfresco and/or Data Lakes
Intermediate knowledge of content integration application administration, such as: Content Navigator, WebSphere Application Server, Microsoft IIS and/or Web Services
Intermediate knowledge of Extract, Transform, Load (ETL) tools such as Informatica, Azure Data Factory, Databricks and/or AWS Glue
Intermediate knowledge of Active Directory or application-based security roles, including Role-Based security practices
Intermediate knowledge of security, compliance, and audit policies/procedures
Intermediate experience of Disaster Recovery
Intermediate ability to support Application Development initiatives through research, design, and implementation
Intermediate experience in SDLC (S2E) and DevOps practices
Intermediate experience in developing process and training documentation plus facilitating presentations
Advanced experience in applications and application integration tool administration listed above
Advanced knowledge of technologies outside of core administration job function
Advanced experience of Disaster Recovery
Advanced skills in setting strategic vision in alignment with business objectives
Advanced experience in securing enterprise platforms on-premises, in Azure, AWS or application-based security roles, including Role-Based security practices
Advanced experience in SDLC (S2E) and DevOps practices
Advanced experience in presenting technical information to key stakeholders across all levels of the organization
Expert knowledge from an overall organizational technology perspective and seen as a senior-level member of the team
Expert knowledge of technologies related to core administration job function
Intermediate competency in team leadership / technical leadership, facilitation, project leadership
Preferred
Prior professional, internship, or co-op in enterprise-scale platforms preferred
Bachelor's degree in a related field preferred
Intermediate Health Insurance experience preferred
Advanced degree preferred
Benefits
Participation in group health and/or dental insurance
Retirement plan
Wellness program
Paid time away from work
Paid holidays
Company
Excellus BCBS
Excellus BlueCross BlueShield, a nonprofit independent licensee of the BlueCross BlueShield Association, is part of a family of companies that finances and delivers vital health care services to about 1.5 million people across upstate New York.
5001-10000 employees
H1B Sponsorship
Excellus BCBS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (18)
2023 (12)
2022 (15)
2021 (17)
2020 (20)
Funding
Current Stage
Late StageLeadership Team
Jeremy Donath
Director, Provider Reimbursement Analytics & Operations
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