Expeditors · 23 hours ago
Domestic Logistics Customer Service Agent *2nd Shift*
Hawthorne, CA
Full-time
Onsite
New Grad, Entry Level
$19/hr - $28/hrExpeditors is a global logistics company headquartered in Seattle, Washington, specializing in supply chain management. The Domestic Logistics Customer Service Agent is responsible for ensuring the proper and timely movement of freight and information while providing exceptional customer service within the Transcon department.
Transportation/Trucking/Railroad
No H1B
Responsibilities
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Track and trace Transcon files as required
Use Workflows on daily basis
Ensure timely dispatch of shipments and communication to customers
Interact with our customers in arranging their domestic shipments, meeting customer service standards
Contribute to maintain strong relationships with service providers
Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer's policies / requirements
Understand department process flow, constantly looking for areas of improved efficiency
Ensure all customers' standard operating procedures are followed and updated
Meet KPI standards, as per the company procedures
Qualification
Required
High School Degree or equivalent required
Successful candidates must pass a background check
Must be legally authorized to work in the United States
Must not require future sponsorship for employment visa
Fluent in English, both written and verbal
Must have the ability to work overtime in support of the department's needs
Must be able to commute to the city of Hawthorne, CA
Comfortable with numbers and basic mathematical skills
Comfortable working in a professional business environment
Preferred
Associates or Undergraduate Degree Preferred
Good computer skills (Word, Excel, and familiarity with PowerPoint)
Ability to multi-task and prioritize throughout the workday while remaining focused and organized
Demonstrated ability to be proactive in thought and action
Strong organizational skills
Analytical with a strong attention to detail
Effective interpersonal skills, including proven ability to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Ability to work independently and in a collaborative team environment
Willing to pitch in and help on last minute projects or assist team members
Excellent written, verbal, and interpersonal communication skills
Has a demonstrated strong work ethic, and reliability
Willingness to work overtime as needed
Benefits
Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
Company
Expeditors
Expeditors is a Fortune 500 service-based logistics company with headquarters in Seattle, Washington, USA.
Founded in 1979
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Jeff Musser
President and Chief Executive Officer
Larry Persaud
Chief Technology Officer
Recent News
2024-04-07
The Seattle Times
2024-04-07
Company data provided by crunchbase