CyberArk · 1 day ago
Senior Technical Escalation Engineer - EPM
United States
Full-time
Remote
Mid, Senior Level
$116K/yr - $170K/yr
3+ years expCyberArk is the global leader in Identity Security, providing comprehensive security offerings for identities across various platforms. The Technical Escalations Engineer will handle customer support escalations to R&D, providing technical expertise and ensuring a customer-first focus while collaborating with internal teams.
Cloud SecurityCyber SecuritySecurity
No H1B
Responsibilities
Review customer escalations to R&D to ensure that all required technical details are provided
Become a trusted expert across the CyberArk product base to ensure escalations needing R&D engagement go to the correct development teams
Collaborate across the R&D organization to ensure timely progress and updates on customer escalations
Partner with Support and knowledge teams to ensure that SOPs exist and are used for R&D escalation use cases
Investigate technical issues escalated to R&D to find a solution for our customers
Qualification
Required
Bachelor's Degree in Computer Science or related field
Strong verbal and written communication skills
Ability to navigate conflicting priorities without losing customer focus and drive successful outcomes
Strong technical troubleshooting skills and problem solving. Demonstrates the ability to think through situations outside the norm and develop appropriate solutions for isolating the root cause
Minimum 3-5 years professional experience with the following technologies
Experience with Windows Operating Systems
Experience with UNIX/Linux
Experience with IIS and LDAP
Experience with virtualization
Preferred
Experience with the following technologies: IDM, SSO, SIEM, Application Servers, Authentication Products and Ticketing System a plus
Experience with Cloud Services – AWS, Google, Azure a plus
Experience with C#, ASP.NET MVC a plus
Cybersecurity Experience Preferred
Benefits
Medical
Dental
Vision
Financial
Other benefits
Company
CyberArk
CyberArk is a security company that applies intelligent privilege controls to every identity across the identity lifecycle.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.67B2025-07-29Acquired
2025-06-05Post Ipo Debt· $1.1B
2019-11-17Post Ipo Debt· $500M
Leadership Team
Matthew Cohen
Chief Executive Officer
Ariel Pisetzky
CIO
Recent News
2026-01-22
2026-01-19
2026-01-16
Company data provided by crunchbase