Phamily · 10 hours ago
Engagement Manager
New York, NY
Full-time
Onsite
Senior Level
5+ years expPhamily is seeking an Engagement Manager to lead provider clients in the implementation and optimization of Advanced Primary Care Models and Chronic Care Management programs. This role involves managing client relationships, overseeing program delivery, and ensuring that the initiatives achieve measurable clinical and financial outcomes.
Health CareHealth DiagnosticsInformation TechnologyInternetVirtual Assistant
Responsibilities
Serve as the primary point of contact for assigned clients, managing day-to-day communication and expectations
Build strong, trusted relationships with clinical, operational, and executive stakeholders
Lead regular meetings with service provider partners focused on performance, barriers, and strategic goals
Proactively identify opportunities for program improvement, workflow optimization, or service expansion
Lead end-to-end implementation of new clients, empowering them to service clients from sales, through workflow design, go-live, and account growth
Develop and maintain project plans with clear milestones, deliverables, and responsibilities
Coordinate execution across internal team members and clients, ensuring alignment on scope, timelines, and quality
Support integration of APCM/CCM workflows into EHR systems and existing clinical processes
Manage relationships with outsourced care management vendors or other clients supporting client delivery
Ensure clients meet contractual expectations, service-level agreements (SLAs), and quality standards
Monitor service-provider performance and escalate issues, risks, or gaps promptly
Facilitate alignment between clients and external vendors to ensure seamless coordination of services, workflows, and shared goals
Track vendor capacity, staffing, and workflow adherence to ensure consistent program performance
Monitor program KPIs such as enrollment, engagement, quality measures, utilization patterns, and financial outcomes
Consolidate data from internal teams and clients to provide a unified performance view
Develop insights and recommendations to drive improved clinical outcomes and operational efficiency
Lead continuous improvement efforts with clients
Deliver training to provider care teams and ensure clients are appropriately trained on workflows, documentation standards, and program expectations
Create and maintain workflow guides, process documentation, and best-practice resources
Support provider organizations through operational change related to APCM and CCM adoption
Partner with internal sales, product, clinical, and analytics teams to ensure consistent client experience
Provide structured feedback to clients to inform product enhancements and operational improvements
Contribute to development of playbooks, standard operating procedures, and support materials
Qualification
Required
Bachelor's degree in healthcare administration, public health, business, nursing, or related field
5+ years of experience in healthcare client management, care management operations, population health, or value-based care
Experience coordinating or overseeing service delivery to clients or through external vendors
Proven ability to manage complex multi-stakeholder projects
Excellent communication, facilitation, and relationship-building skills
Ability to interpret performance data and develop actionable insights
Preferred
Experience with provider groups, ACOs, or health systems
Familiarity with EHR workflows and care management platforms
Company
Phamily
Phamily is a provider of a patient engagement platform intended to make ccm possible and profitable.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$25MKey Investors
Level Equity Management
2025-06-24Series Unknown· $10M
2025-06-24Debt Financing· $15M
2024-07-24Series Unknown
Leadership Team
Nabeel Kaukab
Founder & CEO
Darshan Bachhawat
Chief Revenue Officer
Recent News
2025-06-24
Company data provided by crunchbase