SchoolsFirst Federal Credit Union · 16 hours ago
Claims Recovery Representative II
Tustin, CA
Full-time
Onsite
Entry Level
$24.20/hr - $35.09/hr
1+ years expSchoolsFirst Federal Credit Union is seeking a Claims Recovery Representative II to assist with debit and credit card investigations and member service experiences. The role involves investigating fraud, maintaining confidentiality, and ensuring compliance with legal and regulatory requirements.
Finance
Responsibilities
Responsible for assisting and completing basic debit and credit card investigations, including fraud, and/or reviewing basic cardholder claim reports in order to take appropriate action to mitigate loss to the organization
Performs a wide range of servicing duties relating to Credit Union share accounts
Responsible for the Member Service experience as it relates to all debit and credit card claim recovery processes
Assists in investigating external fraud, crimes and criminal acts against the Credit Union or its Members. This includes all aspects of a debit or credit card claim or fraud investigation including, interviews, criminal report filing, loss recovery and recommendations for charge-off, legal action when necessary
Maintains confidentiality of information as well as controls and protects sensitive information and materials
Thorough understanding of the department's controls and responsible for recommending additional controls to safeguard the Members and Credit Union assets
Researches and resolves account and general ledger issues on a daily basis. Reconciles high volume general ledger accounts
Effectively and courteously deals with internal/external Members with claim filings or suspicious account activity or when seeking supporting documentation in order to accurately complete the complete claim process. Also responsible for conducting interviews both internally and externally with Members, merchants and law enforcement agencies resulting from claim filings, suspicious or fraudulent activity
Understands the legal and regulatory requirements relative to the financial services industry and credit unions
Performs other duties as assigned
Complies with regulatory compliance and assigned training requirements including but not limited to BSA regulations corresponding to their specific job duties. Failure to do so may result in disciplinary and other employment related actions
Qualification
Required
High School Diploma or GED required
1-3 years of previous related experience required
Organize, prioritize, and complete multiple tasks in a high production fast-paced setting, navigating through multiple computer systems
Company
SchoolsFirst Federal Credit Union
Since our founding in 1934, we have been singularly focused on one thing: providing world-class personal service and financial security to our Members.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Terry Agius
CEO
Dana Schuller
Chief Administrative Officer
Recent News
Cal State Long Beach
2023-12-22
2022-08-19
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