NEOGOV · 12 hours ago
Customer Service Technical Specialist
Santee, CA
Full-time
Onsite
Entry, Mid Level
$70K/yr - $106K/yr
2+ years expPadre Dam Municipal Water District is dedicated to delivering reliable water and wastewater services to the community. As a Customer Service Technical Specialist, you will provide daily customer support and technical assistance in billing operations, ensuring effective collaboration with internal teams and technology partners to enhance service delivery.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Utilizing the District’s computer billing system to calculate and produce potable water, recycled water and wastewater bills
Handling a large volume of incoming customer calls with follow-up via phone, email or written correspondence
Establishing new accounts, setting up new services, entering comments, and posting payments
Creating and processing computer queries for customer and statistical reporting
Resolving problems and trouble-shooting customer issues through research
Explaining, educating and enforcing District policies and regulations
Using MS Office Suite daily for scheduling and preparing a variety of correspondence, documents and spreadsheets
Implementing District security procedures for visitors to the Administration building
Qualification
Required
High School Diploma or General Equivalency Diploma (G.E.D.)
Two years' experience working in an office setting with considerable customer contact
Six months or more data entry experience
Valid California Driver's License
Preferred
Customer Information Software (Infinity CIS V4 or V5 preferred)
Aquahawk
Infosend
Invoice Cloud
Microsoft SQL
Benefits
Health Insurance
Dental Insurance
Employee Assistance Program
Flexible Spending Accounts
Life Insurance
Short & Long Term Disability
Voluntary Benefits
Vacation
Sick Leave
Holidays
Retirement
Social Security/Medicare
Deferred Comp Plan
Tuition Reimbursement
Workforce Partnership (Pipeline)
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase