Workers Credit Union · 13 hours ago
Resolution Representative
Littleton, MA, US
Full-time
Hybrid
Entry Level
$24.32/hr - $30.39/hr
1+ years expWorkers Credit Union is a financial institution dedicated to improving the daily lives of its members. They are seeking a Resolution Representative to collect delinquent accounts and minimize potential losses to the credit union through various collection activities and member consultations.
BankingFinancial ServicesInsurance
Responsibilities
Collects delinquent accounts to minimize the potential loss to the credit union
Perform collection activities on accounts including telephone calls and written correspondence as necessary to resolve delinquent accounts with members
Consult with members to assist in preventing and resolving delinquency by arranging payment plans
Follow up on all accounts assigned for repossession with agents regarding their current status
Monitor/maintain Bankruptcy Accounts
Adhere to all WCU policies and procedures, which include security compliance and following guidelines intended to limit risk exposure to fraud and losses
Participates in department and/or organizational projects as directed
Performs other tasks or functions as required, requested, necessary or prudent from time to time
Maintains confidentiality of all member and credit union information and data
Regularly demonstrates behaviors as defined by the credit union’s Fundamentals, which are part of the Workers Way culture program
Qualification
Required
HS diploma or equivalent
1-2 years of collections experience
Knowledge of Collection practices and law, bankruptcy law and court procedures; telephone collection skills; knowledge of COCC computer system and IBS collection package; computer skills
Preferred
Bilingual proficiency preferred
Benefits
Comprehensive medical, dental and vision plans
Basic life and AD&D insurance, short-term disability and long-term disability
15+ days of paid time off (PTO) per year
Up to 16 hours of volunteer time off (VTO) per year
11+ paid holidays
401(k) that includes a Safe Harbor Match of up to 4%.
Tuition Reimbursement Program
Mental health resources including an Employee Assistance Program (EAP)
Individualized learning and development programs
Company
Workers Credit Union
Workers Credit Union provides banking and financial services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jay Champion
President & Chief Executive Officer
Ellie Fordyce
Chief People Officer
Recent News
WBJournal.com
2025-09-09
WBJournal.com
2025-06-03
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