Earth Systems, LLC · 19 hours ago
Entry Level IT Support Technician
South Plainfield, NJ, US
Full-time
Hybrid
Entry Level
$22/hr - $24/hr
1+ years expEarth Systems, LLC is seeking a passionate and tech-savvy problem solver for the role of Service Desk Technician. The successful candidate will provide exceptional customer service to internal employees, support both on-site and remote staff, and ensure smooth operation of technology by addressing hardware and software issues.
ComplianceEnvironmental ConsultingEnvironmental Engineering
Responsibilities
Deliver exceptional customer service to internal employees
Handle Tier I service requests and troubleshoot PC, printer, and mobile device issues
Perform root-cause analysis to prevent repeat problems
Offer on-site and remote IT support for employees nationwide
Install, upgrade, and replace computer parts
Maintain accurate asset inventory and documentation
Deploy and decommission PCs as needed
Address and close tickets promptly to meet or exceed SLA standards while ensuring high-quality customer service
Create, update, and remove user accounts during onboarding, role changes, and terminations
Qualification
Required
Strong verbal and written communication skills
Experience supporting Windows 10/11 operating systems and familiarity with iPhone device management
Knowledge of IT ticketing systems and remote access tools
Excellent troubleshooting and problem-solving abilities with keen attention to detail
At least one year of experience in a technical support role
Ability to work independently and as part of a team, managing multiple tasks in a high-pressure environment
Flexibility to work nights and weekends as needed
Eagerness to learn and adapt to new technologies and challenges
Preferred
Associate or Bachelor's degree in Computer Technology or equivalent experience
Certifications such as CompTIA A+ or Network+
Basic knowledge of Active Directory (password resets, group membership changes)
Familiarity with Microsoft 365 user support (e.g., password resets, mailbox setup, Teams basics)
Basic networking knowledge (LAN/Wi-Fi troubleshooting, VPN connection setup)
Experience using remote management and remote access tools
Familiarity with antivirus and endpoint protection tools
Ability to lift up to 45 lbs., travel between remote locations, and maintain a valid driver's license
Company
Earth Systems, LLC
Earth Systems delivers world-class environmental consulting and remediation services at speed.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Rick Ofsanko
Owner
Recent News
2025-08-21
2025-06-26
Company data provided by crunchbase