Navient · 9 hours ago
Fraud Operations Associate II
United States
Full-time
Remote
Entry, Mid Level
1+ years expNavient is a company that helps students and families manage the cost of higher education. They are seeking a Fraud Operations Associate II to review and verify loan application information, investigate fraud cases, and improve detection workflows.
EducationFamilyFinance
No H1B
Responsibilities
Conduct detailed investigations into flagged applications and suspicious behaviors
Analyze application data and supporting documentation to identify inconsistencies or anomalies
Perform root-cause analysis on flagged cases to determine whether fraud indicators are present
Document findings thoroughly to support decision-making and compliance requirements
Use investigative tools and external data sources to verify customer information and assess risk
Leverage internal systems and third-party verification tools to confirm identity, income, and employment details
Cross-reference customer-provided data with public records, credit bureaus, and fraud databases
Assess risk levels based on patterns, historical data, and industry benchmarks
Identify and escalate fraud patterns and recommend improvements to detection workflows
Monitor trends in fraudulent activity and proactively identify emerging schemes
Collaborate with data analytics teams to refine fraud detection models and rules
Provide actionable recommendations to enhance system alerts and reduce false positives
Draft escalation summaries for review by Compliance, Risk, or Legal
Prepare clear, concise reports outlining investigation findings and rationale for escalation
Ensure documentation meets regulatory and internal audit standards
Communicate effectively with cross-functional teams to support timely resolution of cases
Provide peer mentoring and assist with QA feedback
Offer guidance and best practices to junior staff during case reviews
Participate in quality assurance checks to ensure adherence to fraud detection protocols
Qualification
Required
Some college. Additional equivalent experience above the required minimum may substitute
1–3 years of fraud operations or risk investigation experience. Additional equivalent education above the required minimum may substitute
Preferred
Proven track record of accurate fraud casework and strong communication
Comfort using data and reporting tools in a high-volume environment
Previous exposure to personal loan or credit products
Experience with documentation review and fraud trend monitoring
Familiarity with tools such as Alloy, SentiLink, Socure
Experience mentoring peers or providing informal guidance
Familiarity with fraud regulations and red flags
Company
Navient
Navient (Nasdaq: NAVI) provides technology-enabled education finance and business processing solutions that simplify complex programs and help millions of people achieve success.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2014-04-21IPO
Leadership Team
David Yowan
President and CEO
Patricia Nash Christel
Chief of Staff to the CEO, Vice President, Corporate Marketing and Communications
Recent News
2025-08-15
2025-07-11
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