Neon Postgres · 1 day ago
IT Systems Administrator
New York, New York, United States
Full-time
Hybrid
Mid Level
$100K/yr - $120K/yrNeon is a company seeking a hands-on Internal IT professional to manage day-to-day technology support and scale their systems. The role involves troubleshooting, infrastructure management, and strategic planning while acting as the primary IT contact for employees.
Cloud ComputingDatabaseDeveloper ToolsInformation Technology
Responsibilities
Provide technical support and guidance to employees, troubleshooting issues across applications, devices, and services. (Windows/macOS, laptops, printers, conferencing tools)
Troubleshoot hardware, software, network, and account issues
Support cloud-based applications and SaaS tools used across the company
Act as the primary IT contact for employees at both locations
Manage and maintain office IT infrastructure, including Wi-Fi networks, conference room AV equipment, and on-site hardware to ensure reliable day-to-day operations across two office locations
Plan and execute IT setup for new offices, including network connectivity, device provisioning, conference rooms, and local vendor coordination
Oversee networking, Wi-Fi, VPN, and connectivity between sites
Coordinate with vendors, ISPs, and managed service providers as needed
Ensure system reliability, performance, and scalability
Set up new hires with hardware, accounts, permissions, and access
Deprovision users and recover equipment during offboarding
Document and continuously improve onboarding/offboarding processes
Manage endpoint security, antivirus, patching, and updates
Monitor and enforce security best practices across devices and applications
Assist with access controls, MFA, and basic compliance requirements
Respond to and remediate security incidents as needed
Own and administer Box workspace (user management, permissions, structure)
Build, organize, and maintain shared folders and workflows
Support collaboration tools (e.g., email, chat, video conferencing)
Track IT assets (laptops, monitors, peripherals, licenses)
Manage hardware lifecycle, replacements, and refresh planning
Coordinate purchasing, receiving, configuration, and distribution of equipment
Partner with leadership on IT roadmap, budgeting, and tooling decisions
Recommend improvements to systems, security, and workflows
Document processes, standards, and internal IT knowledge
Help scale IT operations as the company grows
Qualification
Required
Hands-on experience in IT support and troubleshooting across applications, devices, and services (Windows/macOS, laptops, printers, conferencing tools)
Experience troubleshooting hardware, software, network, and account issues
Ability to support cloud-based applications and SaaS tools
Experience managing and maintaining office IT infrastructure, including Wi-Fi networks and AV equipment
Experience planning and executing IT setup for new offices
Ability to oversee networking, Wi-Fi, VPN, and connectivity between sites
Experience coordinating with vendors, ISPs, and managed service providers
Ability to ensure system reliability, performance, and scalability
Experience setting up new hires with hardware, accounts, permissions, and access
Ability to deprovision users and recover equipment during offboarding
Experience documenting and improving onboarding/offboarding processes
Experience managing endpoint security, antivirus, patching, and updates
Ability to monitor and enforce security best practices
Experience assisting with access controls, MFA, and compliance requirements
Ability to respond to and remediate security incidents
Experience administering Box workspace (user management, permissions, structure)
Ability to build, organize, and maintain shared folders and workflows
Experience supporting collaboration tools (e.g., email, chat, video conferencing)
Ability to track IT assets and manage hardware lifecycle
Experience coordinating purchasing, receiving, configuration, and distribution of equipment
Ability to partner with leadership on IT roadmap, budgeting, and tooling decisions
Experience recommending improvements to systems, security, and workflows
Ability to document processes, standards, and internal IT knowledge
Experience helping scale IT operations as the company grows
Benefits
High ownership and visibility across the company
Opportunity to shape IT strategy as we grow
Collaborative, people-first culture
This is a hybrid work environment with a minimum of three days per week onsite presence in our NYC office
Company
Neon Postgres
Helping developers ship and scale faster with Postgre via decoupled storage and compute, autoscaling, branching, and instant restores.
Founded in 2021
51-200 employees
H1B Sponsorship
Neon Postgres has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
Funding
Current Stage
Growth StageTotal Funding
$129.6MKey Investors
M12 - Microsoft's Venture FundMenlo Ventures
2025-05-14Acquired
2024-08-07Series Unknown· $25.6M
2023-08-01Series B· $46M
Leadership Team
Stas Kelvich
Co-Founder
Recent News
generalcatalyst.com
2026-01-20
General Catalyst
2026-01-20
Company data provided by crunchbase