Holman · 16 hours ago
Technician Development Advisor - Holman North Carolina
Raleigh, NC (US)
Full-time
Onsite
Mid, Senior Level
5+ years expHolman is a family-owned, global automotive services organization. They are looking for a Technician Development Advisor to act as a liaison between the dealerships service leadership team and automotive technicians, focusing on onboarding, career development, and mentorship programs.
AutomotiveSales Automation
Responsibilities
Work in conjunction with recruiting, HR, and hiring manager to ensure the process of onboarding, including the application phase, is completed quickly and efficiently
Assist the service manager with all aspects of onboarding including but not limited to bay assignment, tool allocations, uniforms, parking, required training, work schedule and area familiarization
Conduct bi-weekly check-in’s with new employee for the first 90 days of employment
At 90 days, work with the service manager to establish a technician development plan
At the 90 day review assist the service manager to establish a technician development plan
Assist the service manager to support technician development at all levels, including training plans, career path options, and individual goals; skill level and pay progression; and administration of the mentorship program
Assist the service leadership team with manufacturer required training, including tracking, assigning, and scheduling, as well as any prerequisite requirements
Establish, support, and oversee a Holman specific apprenticeship program at each dealership, ensuring that the each location has a minimum number of apprentice technicians staffed, along with adherence to a Holman/Brand standardized development path
Create and manage a Holman specific mentorship program to support the success of the apprenticeship program, pairing apprentice technicians with a more senior technician that can advise and train
Work with the HR department and management to identify and execute action plans to improve technician retention
Perform all other duties and special projects as assigned
Qualification
Required
5+ years of dealership service experience in various aspects of the service department which may include some or all of the following: Technician, Service Advisor, Foremen, Assistant Manager or similar related work
Experience or working knowledge of car repair and customer engagement
Experienced in service principles, concepts and automotive service department operations
Ability to work with manufacturer on training requirements
Ability to counsel and objectively evaluate employees and their performance
Duties involving judgment to work independently, devise new or modify existing methods, techniques and procedures to meet service requirements
Strong organization and problem solving skills, with ability to prioritize tasks
Excellent time management skills, with a proven ability to meet deadlines
Applies expertise to improve efficiency and accomplish objectives within own area of responsibility
Strong verbal and written communication skills with ability to summarize and explain information to others
Ability to work, interact, and motivate service employees and service related employees
Strong interpersonal and customer service skills, with ability to influence without authority
Ability to explain automotive service concepts, process, or ideas to service employees and dealership management
High School diploma or GED; 5+ years of related experience or training; or equivalent combination of education and experience
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint etc.)
Preferred
College degree or trade school preferred
Additional education, certifications, or other distinctions are a plus, including dealership and OEM required training
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Company
Holman
Holman offers a unique set of complementary services that address your changing needs.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Hurren
Chief Financial Officer
Glenn A Gardner
COO
Recent News
2024-05-05
Company data provided by crunchbase