Purview Infotech LLC · 7 hours ago
IVR Business system analyst
United States
Contract
Remote
Mid Level
3+ years expPurview Infotech LLC is seeking an IVR Business System Analyst to enhance their contact center workflow and IVR applications. The role involves working on projects related to IVR call flow modifications and requires hands-on experience with REST API and project management tools like JIRA.
Big DataConsultingIT ManagementManagement ConsultingStaffing Agency
Hiring Manager
Pintu Singh
Responsibilities
General understanding of contact center workflow and IVR applications
Experience in working on projects with IVR call flow modifications to promote self-service
Hands-on experience with REST API
Knowledge of Nice CXOne applications such as Central, CX softphone, Salesforce agents, CXOne reporting and dashboard, and Omnichannel routing
Experience with IVR call flow design and implementation
Experience using JIRA for project management and issue tracking
Qualification
Required
Knowledge of Nice CXOne applications such as Central, CX softphone, Salesforce agents, CXOne reporting and dashboard, and Omnichannel routing
Experience with IVR call flow design and implementation
Experience using JIRA for project management and issue tracking
Bachelor's degree
Company
Purview Infotech LLC
Purview Infotech is a IT Consulting and Staffing company founded by team of experienced professionals.
11-50 employees
H1B Sponsorship
Purview Infotech LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (9)
2023 (13)
2022 (4)
2021 (10)
2020 (3)
Funding
Current Stage
Early StageCompany data provided by crunchbase