Affirm · 10 hours ago
Senior Program Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$160K/yr - $210K/yr
8+ years expAffirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are seeking a Senior Program Manager to lead performance and transformation across their global BPO vendor network, focusing on vendor excellence and customer satisfaction at scale. The role involves driving strategic oversight and leading cross-functional initiatives to improve vendor performance and operational strategies.
Financial ServicesFinTechLendingPayments
Responsibilities
Vendor Strategy & Governance, Analytics & Decision Enablement, Cross-Functional Leadership and Change & Transformation
Own vendor performance across 1–2 functional PODs, including CSAT, SLA, compliance, and QA outcomes
Lead executive-level vendor governance (e.g. QBRs, escalations)
Define operational strategies for vendor allocations, specialization, and performance recovery
Partner with the Business Analyst team to shape what metrics and dashboards are needed to run the business
Use data to diagnose performance gaps, validate trends, and prioritize interventions
Run ad-hoc analyses and scenario modeling to support rapid decision-making
Lead initiatives that require coordination across Operations, Compliance, Product, Risk, Training, QA, and WFM
Translate vendor insights into cross-functional actions that improve customer experience and compliance outcomes
Act as senior escalation point for systemic vendor or POD-level issues
Drive key initiatives such as POD specialization rollouts, vendor migrations, or regulatory implementations
Design and execute structured change programs, ensuring vendor readiness and sustained adoption
Champion continuous improvement and innovation across the vendor network
Qualification
Required
8+ years of expertise in vendor/BPO management, operations, or related fields
Strong analytical background with the ability to define the right questions, work with analysts to build the right tools, and run independent analysis when needed
Proven ability to drive vendor accountability through scorecards, governance, and structured interventions
Track record of leading large, cross-functional programs with measurable business impact
Exceptional communication and influencing skills with internal and vendor executives
Preferred
Experience managing vendor networks of 2,000+ agents across multiple geographies
Industry background in fintech, technology, or high-growth customer operations
Knowledge of compliance-heavy functions (Fraud, Payments, Compliance)
Skilled at turning complex data into clear narratives for senior leadership
Benefits
Health care coverage - Affirm covers all premiums for all levels of coverage for you and your dependents
Flexible Spending Wallets - generous stipends for spending on Technology, Food, various Lifestyle needs, and family forming expenses
Time off - competitive vacation and holiday schedules allowing you to take time off to rest and recharge
ESPP - An employee stock purchase plan enabling you to buy shares of Affirm at a discount
Company
Affirm
Affirm is a financial technology services company that offers installment loans to consumers at the point of sale.
1001-5000 employees
H1B Sponsorship
Affirm has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (104)
2024 (96)
2023 (133)
2022 (179)
2021 (132)
2020 (57)
Funding
Current Stage
Public CompanyTotal Funding
$7.57BKey Investors
New York Life InsuranceSixth StreetPGIM Fixed Income
2025-10-31Post Ipo Debt· $750M
2024-12-17Post Ipo Debt· $800M
2024-12-13Post Ipo Debt· $4B
Leadership Team
Max Levchin
Founder & CEO
Robert O'Hare
Chief Financial Officer
Recent News
FX News Group
2026-01-24
The Real Deal
2026-01-23
2026-01-23
Company data provided by crunchbase