Arch Mortgage Insurance Company (Arch MI) · 1 hour ago
Underwriting Support Specialist (Customer Service) (Remote - PST Based)
United States
Full-time
Remote
Entry Level
$42K/yr - $64K/yr
1+ years expArch Mortgage Insurance Company (Arch MI) is dedicated to promoting progress and inspiring clients, employees, and communities. The Underwriting Support Specialist provides quality customer service by assisting customers with underwriting programs, policies, and procedures, while operating under defined processes with moderate supervision.
CreditFinancial ServicesRisk Management
Responsibilities
Customer support duties and responsibilities include communicating with customers via phone calls and emails, promptly responding to customers questions and complaints. Retrieves voicemail and updates outgoing voicemail greeting
Provides customer service by directing callers/clients to the appropriate staff member and responding to basic inquiries in a timely manner within assigned level of authority
Assists Underwriting Support staff with requesting missing documents
Adheres to performance standards for productivity, quality, turnaround time, and data accuracy
Identify and report system issues/errors in a timely manner to management
Perform other tasks and special projects as required and assigned by management
Supports sales, underwriting, and customers regarding general problem solving of issues, providing procedures of loan submission, and recommending opportunities for customers
Qualification
Required
Strong customer service orientation, with a positive, empathetic attitude towards customers
Basic knowledge of mortgage industry
Ability to follow instructions, prioritize workload, and perform basic administrative tasks
Excellent oral and written communication skills to effectively deal with customers in a professional, concise, and courteous manner
Strong accuracy and attention to detail
Good organizational and prioritization skills. Ability to manage multiple concurrent assignments and be adaptable to changing priorities
Ability to interact and communicate within a strong team environment
Ability to learn and perform tasks on multiple system platforms, including basic proficiency with MIS Office and various company system applications
Required knowledge and skills would typically be acquired through a high school diploma/GED plus 1-2 years job-related experience
Benefits
Multiple medical plans plus dental, vision and prescription drug coverage
A competitive 401k with generous matching
PTO beginning at 20 days per year
Up to 12 paid company holidays per year plus 2 paid days of Volunteer Time Offer
Basic Life and AD&D Insurance as well as Short and Long-Term Disability
Paid Parental Leave of up to 10 weeks
Student Loan Assistance and Tuition Reimbursement
Backup Child and Elder Care
Company
Arch Mortgage Insurance Company (Arch MI)
Arch Mortgage Insurance (“Arch MI”) is a leading provider of private mortgage insurance (MI) in the United States.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Schmeiser
President and CEO
Recent News
2024-04-10
Company data provided by crunchbase