Saint Joseph's College · 18 hours ago
IT Support Technician II
Standish, ME, US
Full-time
Onsite
Mid Level
3+ years expSaint Joseph’s College of Maine is hiring for the full-time position of IT Support Technician II. This role supports the IT department by providing high-quality technical support and customer service to students and faculty, assisting with daily operational needs, and troubleshooting desktop hardware and software.
Higher Education
Responsibilities
Supports the department of Information Technology by acting as the main liaison for student and faculty inquiries, delivering high-quality technical support and customer service
Assisting the Help Desk and IT Department with daily operational needs and support organizational IT requirements
Effectively supporting desktop application software and maintain/troubleshoot desktop hardware
Assisting AV Coordinator with set-up for events when appropriate/applicable
Using IT Department tools such as, but not limited to, ticketing, remote access, in-person, and knowledge base repository to address inquires
Addressing connectivity issues (WiFi, VPN, remote access)
Assisting with classroom information technology needs, such as but not limited to, projectors and smartboards
Serving as a technical escalation point for Help Desk
Creating, modifying, and deactivating accounts; managing permissions and passwords
Assisting with maintaining technical documentation, user guides, and internal knowledge resources
Assisting with prioritizing and resolving tickets in a tracking systems ensuring high standard service level agreements are me
Ensuring complex problems as escalated
Supporting the administration of online productivity and collaboration tools
Installing, configuring, maintaining laptops, desktops, and other end user devices
Monitoring and administration of Google Workspace/O365
Assisting with maintaining campus hardware inventory
Participating in a review, evaluation and recommendation of solutions relating to hardware and software acquisitions and or/or network updates
Participating in research and development initiatives and provides assistance in implementation of new technologies
Maintaining currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems
Ensuring effective network connectivity to devices and provide essential knowledge regarding network connectivity troubleshooting
Follows guidelines regarding best practices for cybersecurity as well as physical security
Qualification
Required
Associate degree in Information Technology or a related field is preferred
Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are a plus
A combination of at least 3 years of experience and education in IT support with a focus on desktop support and troubleshooting is preferred
Advanced knowledge of Microsoft Desktop Operating Systems (Windows 10 and above) and advanced working knowledge of macOS/iOS
Proficient in installing, configuring, and deploying computer hardware with a thorough understanding of modern hardware and software requirements
Previous experience working with ticketing systems, RATs, RMM, and other infrastructure and end-user support tools
Working knowledge of Active Directory/LDAP
Knowledge of TCP/IP, DNS, DHCP, and other networking protocols
Strong interpersonal skills with the ability to communicate and work well with others in a fast-paced environment
Show initiative and accountability for assigned outcomes
Learn actively from both successes and failures while solving new problems
Strong organizational skills and communication skills (both verbal and written)
Ability to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneously
Highly proficient in troubleshooting techniques in relation to application software and operating systems; requires strong critical thinking and analytical skills
Must demonstrate teamwork skills and a willingness to help others
Possesses a positive attitude to foster a cohesive working environment
Ability to maintain confidentiality and discretion
Tolerates work-related stress effectively, maintaining professionalism and adherence to core values in all interactions
Company
Saint Joseph's College
Saint Joseph's College offers science, psychology, nursing, and sports and exercise science programs.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jonathan Greven
Sr. VP Finance & Administration - Chief Financial Officer
Chip Stiles
Associate Vice President & Chief Information Officer
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