Payment Operations Specialist jobs in United States
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Rainforest · 1 day ago

Payment Operations Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
date1+ years exp

Rainforest is an early stage payments-as-a-service startup focused on providing solutions for small-to-mid sized platforms. They are seeking a dedicated Payments Ops Specialist who will serve as the first point of resolution for platform customers facing challenges, ensuring customer satisfaction through effective communication and problem-solving.

Financial ServicesFinTechPayments

Responsibilities

Handling inbound requests through multiple communication channels (phone, email, chat, etc.) from platform customers and internal teams
Providing timely and accurate responses to inquiries, troubleshooting issues, and offering solutions to ensure customer satisfaction
Collaborating with and escalating to cross-functional teams including technical support, Platform Success Managers, Risk, and other Payment Operations teammates
Maintaining records of customer interactions, inquiries, and resolutions using CRM software and/or other designated systems
Assisting in the development and improvement of support processes and procedures to enhance efficiency and effectiveness
Following through with customers to ensure issues are resolved satisfactorily, gathering feedback for continuous company improvement
Participating in training sessions and staying up-to-date on product knowledge, policies, and procedures to provide accurate and up-to-date information to customers

Qualification

Customer support experiencePayments knowledgeCRM software proficiencyProblem-solving abilitiesCommunication skillsOrganizational skillsAdaptabilityAttention to detail

Required

1-2+ years of experience in a customer support or related role, preferably in payments, fintech, or an adjacent field
Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely
Strong problem-solving abilities and is passionately customer-focused to effectively address inquiries and resolve issues
Ability to work well independently as well as collaboratively in a fast-paced environment
Organized and time-efficient in prioritizing tasks to meet deadlines
Proficiency in using CRM software, ticketing systems, and other relevant tools for managing customer interactions and data entry, preferably HubSpot and Slack
Incredibly detailed orientated and fixated on accuracy in data entry and record-keeping tasks
Adaptability and willingness to learn new technologies and processes

Benefits

Comprehensive health benefits package
Unlimited paid time off
Paid parental leave
Fun and flexible working environment

Company

Rainforest

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Rainforest focuses on providing software platforms for payment processing.
dateFounded in 2022
location
Atlanta, Georgia, USA
people-size11-50 employees
web-link
https://www.rainforestpay.com

Funding

Current Stage
Growth Stage
Total Funding
$57.5M
Key Investors
MatrixAccelSilicon Valley Bank
2025-09-05Series B· $29M
2024-06-26Series A· $20M
2023-10-04Seed· $8.5M

Leadership Team

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Joshua Silver
Founder and CEO
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Recent News

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Finovate Global Canada: Wealthsimple’s $10 Billion Valuation and a Look at Investment Trends
2025-11-01
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Canada Expansion on Fintech Software Firm’s Roadmap After $29M Raise
2025-10-21
globallegalchronicle.com
Rainforest Secures $29M Series B Funding Round
2025-09-13
Company data provided by crunchbase