PNC · 17 hours ago
Lead Experience Designer - AMG Digital
Pittsburgh, PA
Full-time
Onsite
Senior Level, Lead/Staff
5+ years expPNC is a company that values exceptional customer experiences and inclusive culture. As a Lead Experience Designer in PNC’s AMG Digital organization, you will create impactful digital solutions that shape product strategy and user experience, collaborating with various teams to ensure engaging and accessible interactions.
BankingFinanceFinancial Services
No H1B
Responsibilities
Apply your UX and UI skills to an established product by owning the end-to-end experience
Define problems and goals, map user flows, and prototype interactions
Leverage and improve a design system/component library that aims to deliver consistent UX across a range of user touchpoints
Conduct user interviews, research, and analysis to understand user needs
Use quantitative and qualitative data to inform your design decisions
Facilitate brainstorming and design sessions internally and externally
Evolve prototypes from low, to mid, to high-fidelity
Work alongside UX research, UX content and accessibility experts
Communicate design strategy to teammates, partners and senior stakeholders
Work closely with front-end developers and project managers to implement UI solutions and ensure the technology fully executes the vision and requirements
Transforms complex tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert
Leads and guides the discovery of customer and business needs through contextual inquiries, generative and quantitative research. Uncovers customer latent needs and creates vision to meet those needs
Sets the design direction and strategy. Leads others to execute visual, information, interaction and service design elements of the initiative that meets business and customer needs and delights customers. Communicates the initiative and product to others, including senior management, through user journeys, storyboards, prototypes, wireframes and other materials
Sets the direction for usability of new and existing products, makes adjustments to align with shifting customer expectations
Establish research methods and strategies, conduct studies, and present findings that will inform improvements in the customer experience
Coaches and mentors junior staff; Assists management team in training new staff
Qualification
Required
5+ years of industry-relevant experience
University / college degree or a comparable combination of education, job specific certification(s), and experience (including military service)
Strong experience in creating end-to-end digital solutions through ideation, user research, wireframing, and design iteration
Ability to apply UX and UI skills to an established product by owning the end-to-end experience
Experience in user experience research and testing
Experience in interaction and user experience design
Experience in visual and communication design
Experience in prototyping
Ability to define problems and goals, map user flows, and prototype interactions
Ability to leverage and improve a design system/component library
Ability to conduct user interviews, research, and analysis to understand user needs
Ability to use quantitative and qualitative data to inform design decisions
Ability to facilitate brainstorming and design sessions internally and externally
Ability to evolve prototypes from low, to mid, to high-fidelity
Ability to communicate design strategy to teammates, partners and senior stakeholders
Ability to work closely with front-end developers and project managers to implement UI solutions
Natural collaborator and excellent communicator
Ability to advocate for users and inspire a culture of design thinking
Ability to handle the details for multiple projects and deadlines
Ability to take initiative and act on opportunities for improvement
Ability to seek to learn from your team
Preferred
Experience working with the Figma suite of design tools
Experience supporting UX/UI initiatives for Agile development teams
Knowledge and experience in the financial industry is desired but not required
Agile Web Development
Business Requirements Documentation (BRD)
Data Visualization
Digital User Experience
Employee Engagement
IT Architecture
JavaScript
Wireframing
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
Recent News
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-22
Bizjournals.com Feed (2025-11-12 15:43:17)
2026-01-17
The Orlando Sentinel
2026-01-17
Company data provided by crunchbase