AAA Auto Club Enterprises · 1 day ago
Claims Service Representative - APD Field
Work From Home - Northridge - 1070
Full-time
Onsite
New Grad, Entry Level
$35.94/hr - $47.87/hrAAA Auto Club Enterprises is the largest federation of AAA clubs in the nation, employing 14,000 individuals across 21 states to serve 17 million members. The Claims Service Representative - APD Field position focuses on handling material damage claims for auto insurance policies, requiring analysis and evaluation of vehicle damage, communication with various stakeholders, and compliance with regulatory requirements.
Insurance
Responsibilities
Providing material damage claims handling for insurance policies written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements
Analyzing and evaluating vehicle damage to assist in writing estimates
Reviewing estimates
Validating compliance and determining repair costs
Communication with members, vehicle owners, body shops and others will be required pertaining to repair process and costs
Works within specific limits and authority to resolve claims with well-defined procedures
Work typically includes repairs and total loss estimation of moderate to significant complexity
Qualification
Required
Advanced understanding of automotive repair processes, vehicle systems and damage assessment
Ability to accurately estimate repair costs and a detailed understanding of estimating software platforms
Knowledge of Microsoft Office suite, general computer software and advanced line of business
Technical software skills required. (CCC Estimating Platform)
Excellent organization and planning recognition skills required
Excellent oral and written communication skills required
Interpersonal skills required
Customer service experience required
Judgment/Decision making. Ability to identify and resolve complex issues related to damage assessment and repair cost
Commitment to continuous education
Must be flexible to assist on Catastrophe duty within the extended organization
Benefits
Health coverage for medical, dental, vision
401(K) saving plans with company match AND Pension
Tuition assistance
Floating holidays and PTO for community volunteer programs
Paid parental leave
Wellness programs
Employee discounts (membership, insurance, travel, entertainment, services and more!)
Company
AAA Auto Club Enterprises
AAA is a federation of fully taxpaying, not-for-profit motor clubs in the U.S.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Simpson
Senior Vice President and Chief Information & Technology Officer
Suzanne Wisdom
Senior Vice President & Chief Marketing Officer
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