Waystar · 19 hours ago
Strategic Technical Support Analyst
Lehi, UT
Full-time
Onsite
New Grad, Entry LevelWaystar is a company that helps providers simplify healthcare payments and improve financials throughout the revenue cycle. The Strategic Technical Support Analyst serves as a front-line support contact for Waystar’s most strategic clients, providing assistance for various support inquiries and ensuring timely resolution of client concerns.
FinanceHealth CarePaymentsSoftware
Responsibilities
Answer incoming calls and/or web cases from our most strategic clients
Make outbound calls as needed to clients to resolve support cases
Respond to case comments from our web portal to support our clients
Documents support cases thoroughly, showing research steps and resolution
Identify client concerns and engage appropriate internal resources to ensure timely resolution
Use resources to resolve issues in a timely and self-sufficient manner
Communicates well within department and with other departments
Strives to meet and exceed individual, and team, goals and metrics
Abides by phone schedule to ensure enough coverage for our clients
Ability to demonstrate professionalism in communicating with clients both written and verbally
Performs other duties and/or projects as assigned by management within the area of responsibility and control
Qualification
Required
Exceptional client service skill
Technically savvy with excellent troubleshooting and analytical skills
Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)
Acts as a self-starter and uses critical thinking skills regularly
Professional, effective, and clear communication skills
Comfortable with de-escalating client issues and temperament
Team Player – You need to be able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees
Preferred
4-year bachelor's degree preferred
Experience working in healthcare, whether it be medical billing, coding, administration, etc. or experience in revenue cycle management or technology support company is preferred
Working knowledge of EDI files is a bonus
Benefits
Competitive total rewards (base salary + bonus, if applicable)
Customizable benefits package (3 medical plans with Health Saving Account company match)
We offer generous paid time off for our non-exempt team members, starting with 3 weeks + 13 paid holidays, including 2 personal floating holidays. We also offer flexible time off for our exempt team members + 13 paid holidays
Paid parental leave (including maternity + paternity leave)
Education assistance opportunities and free LinkedIn Learning access
Free mental health and family planning programs, including adoption assistance and fertility support
401(K) program with company match
Pet insurance
Employee resource groups
Company
Waystar
Waystar is a technology platform that provides healthcare revenue cycle management solutions.
Founded in 2017
1001-5000 employees
H1B Sponsorship
Waystar has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (2)
2023 (2)
2022 (2)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$2.12B2025-09-11Post Ipo Secondary· $709.2M
2025-05-13Post Ipo Secondary· $557M
2025-02-20Post Ipo Equity· $800M
Leadership Team
Steven M. Oreskovich
Chief Financial Officer
Ryan Ayres
VP Sales - Health Systems and Hospitals - Western Region
Recent News
CB Insights
2026-01-23
2026-01-16
2026-01-13
Company data provided by crunchbase