Palmdale Oil Company · 12 hours ago
Call Center | Customer Service Representative
Vero Beach, FL, US
Full-time
Onsite
New Grad, Entry LevelPalmdale Oil Company is actively seeking a skilled and motivated Customer Service Representative to join their Call Center team. This role focuses on resolving customer inquiries and concerns while ensuring exceptional service and customer satisfaction in a fast-paced environment.
CommercialEnergyOil and Gas
Responsibilities
Solves customer service issues with the goal of customer satisfaction and customer retention
Heavy inbound phone calls while navigating multiple software platforms and managing various tasks
Answers phone calls and responds to all customer inquiries including pricing, billing, documenting complaints and setting up new orders
Accurately maintains customer data, transactions, and information through accurate data entry and monitoring (including propane tank information.)
Prospect for potential leads and follow up inquiries via phone and email
Clearly explain the features and benefits of different programs and make suitable suggestions based on customer needs
Qualification
Required
Moderate knowledge in Microsoft office and windows-based applications
Must have strong organizational skills as well as be extremely detailed oriented
Must be able to work well in a team-oriented environment
Must have professional telephone manners
Must be resourceful and a good problem-solver
Must have a driven motivation for sales
Ability to multi-task under high-pressure situations
Ability to effectively present information and respond to questions from employees, managers, customers and the general public
Benefits
Medical
Dental
Vision
Life
Disability
Supplemental Benefits
401(K) Retirement Savings Plan with Company match
Paid Time Off
Paid Holiday
Competitive compensation
Employee Referral Bonus
On Job Training
Company
Palmdale Oil Company
Palmdale Oil Company is a petroleum fuel and oil wholesale distribution company.
Founded in 1984
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
First Reserve Corporation
2023-05-04Private Equity
Recent News
2023-05-08
Company data provided by crunchbase