Meriton · 11 hours ago
Credit & Collections Specialist
Irving, TX
Full-time
Hybrid
Senior Level
5+ years expMeriton is a national team of experts driving HVAC innovation through a network of high-performing companies. The Credit & Collections Specialist plays a crucial role in maintaining the company's financial health by managing a complex portfolio of delinquent accounts and requires in-depth knowledge of collections best practices and the ability to independently resolve issues impacting financial operations and customer relationships.
ConstructionIndustrial EngineeringIndustrial ManufacturingManufacturingMechanical Engineering
Responsibilities
Manage and prioritize a high-value portfolio of delinquent accounts, utilizing advanced analytics to assess collectability and determine optimal case strategies for maximum recovery while managing associated costs
Initiate and engage in outbound communications with customers regarding delinquent accounts, negotiating payment solutions and repayment plans, and providing exceptional customer service while upholding company standards and compliance requirements
Conduct in-depth analysis of accounts receivable trends, identifying areas for improvement and recommending solutions to enhance collection processes and potentially automate manual activities
Collaborate with cross-functional teams, including sales, billing, and customer service, to resolve complex billing issues, discrepancies, and customer complaints
Exercise discretion and independent judgment in resolving invoice disputes, negotiating payment arrangements, and determining appropriate actions for accounts requiring additional attention or potential escalation
Manage a portfolio of internal and external legal cases related to collections, including initiating case budgets, developing case strategies, and coordinating with external legal firms
Represent the company in key legal proceedings such as hearings, mediations, conferences, and trials, making critical decisions regarding discovery and working with legal counsel
Monitor and analyze key performance indicators (KPIs) such as Days Sales Outstanding (DSO) and recovery rates, preparing and presenting reports on collection activities and progress to management
Provide training and mentorship to junior collections staff on collections procedures, legal compliance, and effective communication strategies
Act as a subject matter expert on collections policies, procedures, and relevant regulations (e.g., FDCPA, SCRA, bankruptcy), ensuring adherence and compliance
Regular, consistent and necessary to meet the needs of the business
Assists the leadership of the AR team and other team members with various research projects and/or special projects
Performs other duties and responsibilities as assigned
Must conduct self in an ethical, legal, and responsible manner at all times
Must adhere to the policies, principles, and guidance within the Employee Handbook and Code of Conduct
Qualification
Required
Bachelor's degree in Finance, Accounting, Business Administration, or a related field, or equivalent work experience
Minimum of five years of progressive experience in collections, with a strong understanding of accounts receivable and credit risk assessment
Demonstrated ability to exercise discretion and independent judgment in handling complex and sensitive financial situations
Proficiency in financial software and ERP systems
Must be proficient in the Microsoft Office Suite, including Outlook, Excel, PowerPoint and Word
Elevated professionalism which demonstrates tempered emotions, empathy, positive intent, and integrity in all interactions
Excellent communication and interpersonal skills with the ability to build strong relationships across all levels of the organization
Strong verbal and written communication skills
Ability to effectively communicate and present information one-on-one and in group situations, and outside of the company
Ability to solve practical problems and manage a variety of variables in situations and with problems where only limited information or standardization exists
Open and transparent with a strong work ethic as well as the ability to handle sensitive and confidential information
Strong attention to detail
Ability to work in a fast-paced environment
Must be a self-starter, independent, and strong organization skills, with the ability to manage multiple priorities and deadlines at any given time
Ability to establish and build effective working relationships with colleagues and staff
Acceptance of a variety of lifestyles, behaviors, and cultural, and spiritual practices
Preferred
Bilingual capability strongly preferred
Company
Meriton
Meriton is a manufacturer of mechanical engineering devices used to help in construction.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jerry Braun
Chairman & CEO
Melinda L.
Chief Financial Officer
Recent News
2025-08-13
Company data provided by crunchbase