Help Desk Support/Service desk jobs in United States
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vTech Solution Inc · 11 hours ago

Help Desk Support/Service desk

positionRichmond, VA
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

vTech Solution Inc is seeking a full-time on-site Service Desk professional. The role involves providing technical support, troubleshooting issues, and delivering high-quality service to users, including responding to inquiries and maintaining records of support requests.

Information ServicesInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Responding to user inquiries
Diagnosing and resolving technical problems
Maintaining records of support requests
Ensuring timely follow-ups to address outstanding issues

Qualification

Technical SupportTroubleshootingService Desk SupportInformation Technology SystemsService NowActive DirectoryITIL CertificationCustomer ServiceCommunication SkillsProblem-SolvingAttention to Detail

Required

Proficiency in Technical Support and Troubleshooting to identify and resolve technical issues efficiently
Experience with Service Desk and Help Desk Support to assist end-users with technical challenges
Solid knowledge of Information Technology systems, tools, and best practices
Strong attention to detail, problem-solving, and organizational skills
Excellent written and verbal communication skills
Ability to provide high-quality customer service and work efficiently under pressure

Preferred

Preferred experience in the IT services industry; relevant certifications are a plus (e.g., ITIL, CompTIA A+, or equivalent)
Experience with Service Now, SCCM, Active directory, Bomgar, Beyond Trust

Company

vTech Solution Inc

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vTech Solution Inc. is a trailblazer in the IT services domain.
dateFounded in 2006
location
Washington, District of Columbia, USA
people-size201-500 employees
web-link
http://vtechsolution.com

H1B Sponsorship

vTech Solution Inc has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2022 (2)
2021 (1)
2020 (3)

Funding

Current Stage
Growth Stage

Leadership Team

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TONY CORD, MBA
CEO Advisor - Chairman, Advisory Board
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Emile Trombetti
Chief Growth Officer
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Recent News

Technically Media
These 8 companies are getting a piece of Maryland’s new $300 million IT contract
2025-08-30
PRLog
Partnership With Intrusion - vTech Solution Inc
2022-10-31
Company data provided by crunchbase