Greater Nevada Credit Union · 15 hours ago
MORTGAGE SERVICING SPECIALIST
Carson City, NV
Full-time
Onsite
New Grad, Entry Level
$36K/yr - $55K/yr
0+ years expGreater Nevada Credit Union is a top mortgage lender in the Northern Nevada market, dedicated to making a difference in the lives of its members. The Mortgage Servicing Specialist is responsible for supporting all aspects of mortgage servicing, including customer service, account administration, and loss mitigation, ensuring high-quality service standards are maintained.
AccountingBankingFinancial ServicesInsurance
Responsibilities
Ensure prompt and accurate application of mortgage loan payments received which also include payoff transactions
Resolve servicing concerns including error resolution by understanding the customers concern, determining root cause, and providing the best solution to the customer. This includes escalations to management as needed
Perform account administration functions including producing required notice mailings to borrowers, loan onboarding, ARM adjustments, property preservation, and lien releases
Perform escrow management including balancing and payment of property taxes, hazard insurance, flood insurance, and private mortgage insurance. This also includes working closely with borrowers to manage insurance loss draft claims
Perform default management functions including investor reporting and supporting borrowers through loss mitigation, foreclosure, and other hardship solution options based on investor guidelines
Monitor and ensure proper task execution for bankruptcy filings
Stay educated on investor guideline updates and work with management to ensure updates are documented timely within company procedures
Qualification
Required
6 months Customer service experience
Effective written and verbal communication skills
Proficiency with Microsoft Programs (Word/Advanced Excel/Outlook)
Strong ability to multi-task
Demonstrate a high level of attention to detail when performing all job functions
Time management skills and organizational skills when gathering information and processing documentation
Previous work experience demonstrates a positive fit into the Greater Nevada Mortgage culture
Strong oral and written skills in order to communicate effectively with borrowers, other business units, and vendors
Strong attention to detail
Ability to multi-task and work independently
Strong analytical, organizational, and problem-solving skills
Preferred
Mortgage Servicing experience
Loss Mitigation or Collections experience
Payment processing and balancing experience
Benefits
Medical, dental, and vision plans, where we cover 90% of employee costs and about 75% of the costs for their dependents
Health Savings Account contributions
Supplemental insurance and life insurance plans
Paid time off, including vacation and sick time, 12 annual paid holidays, 2 floating holidays, 1 floating wellness day and sabbatical leave after every seven years of employment
Paid time to volunteer and make a contribution to the community
Employee product and service discounts
Company
Greater Nevada Credit Union
Greater Nevada Credit Union offers saving account, personal loans, online & mobile banking, commercial, and merchant services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Danny DeLaRosa
President and CEO
Recent News
EIN Presswire
2025-07-23
Nevada Business Magazine
2024-04-26
2024-04-26
Company data provided by crunchbase