Field Technician jobs in United States
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ITG Communications, LLC · 5 hours ago

Field Technician

ITG Communications, LLC is a company that provides telecom and broadband services. They are seeking a Field Technician to perform installations and technical support for residential and commercial customers, ensuring high-quality execution of services.

Customer ServiceTelecommunicationsWired Telecommunications

Responsibilities

Install and maintain telecom and broadband services from street to home, including internet, video, voice, and alarm systems
Perform quality checks of the work executed to ensure installations meet client standards
Adhere to safety protocols and use proper personal protective equipment (PPE)
Troubleshoot and resolve technical issues for customers
Maintain accurate records of work performed and equipment, consumables used
Operate company vehicles safely and efficiently
Communicate effectively with customers, explaining services and addressing concerns
Stay updated on new technologies, installation techniques, client products and features
Educate customers on self-help options and product features
Identify and pursue opportunities for additional services or upgrades

Qualification

Technical certificationsTelecom technologiesBroadband servicesCustomer serviceTechnical aptitudeCommunication skillsTeamworkTime management

Required

High school diploma or equivalent
Technical certifications relevant to the telecom and broadband industry e.g. alarm systems, router configurations, etc
0 to 2 years of experience as a technician in telecom or broadband field operations
Ability to stand, walk, and sit
Ability to use hands to handle or feet
Ability to reach with hands and arms
Ability to climb and balance
Ability to stoop, kneel, crouch, bend and crawl
Ability to lift up to 75 lbs
Ability to maintain all safety expectations
Familiarity with various telecom and broadband technologies, tools and equipment
Knowledge of safety procedures and regulations
Understanding of customer service principles, practices
Technical aptitude and willingness to continuously learn new technologies
Customer service orientation with the ability to communicate effectively
Ability to work independently and as part of a team, demonstrating strong work ethic and time management skills

Preferred

Experience with cable, internet, and voice service installations a plus

Benefits

Full-time and overtime (as needed).
Production bonus eligibility that will vary depending on the amount of work completed.
Employees are eligible for the production bonus after completing the training process.
Training Pay is $12.00 hourly.

Company

ITG Communications, LLC

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Founded in 2013, ITG Communications is a national turnkey infrastructure services provider supporting the broadband, wireless, and utility industries across the United States.

Funding

Current Stage
Late Stage

Leadership Team

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Joel Rivas
Chief Financial Officer
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Company data provided by crunchbase